The Fair Entitlements Guarantee (FEG) came into effect on 5 December 2012 and applies to employer insolvency events that occurred on or after that date. More information about FEG is available.
Where the employer’s insolvency event occurred prior to 5 December 2012, in limited circumstances assistance may still be available under the predecessor General Employee Entitlements and Redundancy Scheme (GEERS). Please note that time limits apply. If you wish to enquire about making a claim for assistance under GEERS please contact the department by:
- calling the FEG Hotline on 1300 135 040
- emailing firstname.lastname@example.org.
If you have an existing GEERS claim, GEERS Online Services remains available to upload documents and check progress.
Information about how to request a review or appeal of a GEERS decision is provided in the Seeking a Review or Appeal Fact Sheet.
If you wish to make a comment or complaint about a GEERS matter, please contact the department by calling the FEG Hotline on 1300 135 040 or by sending an email to email@example.com.
Want to know more?
If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. Ask TIS National to call FEG on 1300 135 040.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS) in two easy steps:
- choose your preferred NRS access point
- call the GEERS phone number 1300 135 040.