SMS and Call Costs

The Department of Employment does not charge you to; contact us, receive a call-back,or receive an SMS. However your chosen telecommunications service provider(s) may charge for usage when accessing our services. Please note the following:

  • Calls from most fixed line telephones to 13 and 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between service providers.
  • Calls to 1800 numbers from most fixed line telephones are free.
  • Calls from public and mobile telephones or from overseas, may be timed and charged at a higher rate. This may vary between service providers.
  • Calls to 13, 1300 and 1800 numbers may not be available from Voice over Internet Protocol (VoIP) services. Please contact your service provider for more information. Alternatively try using a fixed line telephone.
  • Calls to 13, 1300 and 1800 numbers may not be available from overseas. If you are in this situation please contact us.
  • The Department of Employment only sends standard SMS messages which are usually free to receive in Australia.