2017 Job Seeker Experiences of Employment Services Project

The Job Seeker Experiences of Employment Services Project will be contacting job seekers between June 2017 and September 2017. The project gathers job seekers’ views and experiences of jobactive and associated programs. The research is being conducted by the Social Research Centre on behalf of the Department of Employment. If the Social Research Centre contacts you, we encourage you to participate in the research.

The Department of Employment has engaged the Social Research Centre to undertake this research with people who have current or recent experience of jobactive, Youth Jobs PaTH or the Transition to Work program. The research will canvass participants’ opinions and experiences of these programs for evaluation and research purposes.

Between June and September 2017, the Social Research Centre will invite a selection of people with recent experience of the programs to share their views and experiences. Focus groups, phone-based surveys and telephone interviews will be used to speak with participants.

If the Social Research Centre contacts you, we encourage you to participate in the research. The information you provide will help the Department to learn more about the benefits and challenges of delivering effective employment services for job seekers. The discussion groups are informal – we want to hear about your experiences and your views of employment programs such as jobactive, so there are no right or wrong answers.

Participating in this research will not affect any government assistance you may receive. Information you provide will only be used for research and evaluation purposes. Results from the project will be incorporated in the evaluation of the programs. Individuals who participate in the research will not be identified in any evaluation reports. The Department and the Social Research Centre are bound by the Privacy Act 1988.

It is planned to conduct 20 discussion (focus) groups across various States, in a mix of metropolitan and regional areas. Each focus group will have about eight participants.

If you would like more information you can call the Social Research Centre on 1800 265 648 with any questions you may have about the research.