Human Services Skills Organisation Pilot


As part of the Australian Government’s $585 million Delivering Skills for Today and Tomorrow package, the Government has established a Skills Organisation pilot for the human services sector.

The Human Services Skills Organisation (HSSO) Pilot will trial new ways to shape the national training system to be more responsive to the skills needs within the sector – from the identification of skills needs and qualifications development, through to improving the quality of training delivery and assessment.

The HSSO is one of three Skills Organisation pilots that will inform broader improvements to the national training system. The Australian Government has also announced pilots in the digital technology and mining sectors.

The HSSO was incorporated as a company limited by guarantee in August 2020.

Our Vision

Australia’s Human Services sector will be equipped with a diverse, skilled and adaptable workforce that meets its needs both now and into the future.

Our Purpose 

The Human Services Skills Organisation (HSSO) is a driver of change. We are here to improve the skills of the human services sector to deliver the best outcomes for Australians. 

How we will achieve our purpose 

We will use our unique position to connect stakeholders across the human services and education sectors, rapidly testing and delivering new pilot approaches to Vocational Education and Training (VET). 

Over coming months sector stakeholders will have opportunities to contribute to the development of:

  • short term projects to improve the relevance, responsiveness and quality of training
  • a model for the longer term operations and priorities of the pilot and a proposed future work plan, including governance arrangements to ensure the formal pilot entity represents the broad interests and needs of the human services care sector.

If you would like to register your interest in receiving updates from the pilot, including opportunities to contribute please email

Board Membership at September 2020

John Murray – Royal Australian Airforce Association WA (CEO)

John Murray – Human Services Skills Organisation Board Chair

Royal Australian Air Force Association WA (CEO)

John took up the role of CEO at RAAFA in May 2013. He comes with extensive experience in health, aged care and retirement living with senior management experience spanning 25 years. John commenced his career as a Registered Nurse specialising in mental health. RAAFA has gone through a major transformation over the past six years, now employing 750 staff, with 450 aged care beds, 1440 retirement units, community-based services and DVA services.

John was previously the Chair of Aged Care and Community Services WA, and a Director of ACSA National. He continues to be Chair of the Audit, Financial and Risk Committee. ACSA represents not-for-profit providers across Australia.

He holds a Bachelor of Business majoring in Accounting and a Master’s in Business Leadership, is a Member of the Australian Institute of Company Directors and a Fellow of the Australian Institute of Management.

Russel Bricknell – Baptistcare (CEO)

Russel Bricknell

Baptistcare (CEO)

Russell has an extensive background in the aged care and community services sector, holds degrees in education, science and a masters in business administration, is a Graduate and Fellow of the Australian Institute of Company Directors and a Fellow of the Australian Institute of Management.

He was previously the Chief Executive of Aged Care Channel, overseeing operations in Australia, the United Kingdom, Ireland and New Zealand. Prior to this role, Russell was Chief Operating Officer of Australian Home Care, a leading provider of home based care to people with disabilities in NSW and Victoria, a General Manager of BaptistCare NSW and ACT, and Executive Director of Churches of Christ Care in Queensland.

Kasy Chambers – Anglicare Australia (Executive Director)

Kasy Chambers

Anglicare Australia (Executive Director)

With extensive national experience in the government and community sector, Kasy Chambers has hands-on experience in policy, advocacy, government relations, service provision, community development, corporate governance and finance.

Currently Executive Director of Anglicare Australia, she has also held positions with UnitingCare Australia, the Department of Family, Community Services and Indigenous Affairs and the YWCA of Canberra.

Benjamin Keast – ARC Disability Services (CEO)

Benjamin Keast

ARC Disability Services (CEO)

Benjamin Keast has been the CEO of ARC since April 2016. Prior to this he has held many roles at all levels within the organisation over his 18 years in the industry. Ben has always held a passion for the skills development within the Disability sector since his engagement on the Disability Sector Training Coalition (2008 -2012).

Ben was a member of the Far North Queensland’s Regional Disability Advisory Committee; and is currently a member within the Premiers Regional Forums. Ben has his MBA and has been on a number of not for profit boards within advocacy services; arts; and community housing organisations. Ben is currently the Chair of the Far North Queensland’s Disability Provider Network, as well as the Chair of the Disability Support Industry Reference Committee.

Liz Cohen – Cara (Chief Executive)

Liz Cohen

Cara (Chief Executive)

Liz Cohen has led Cara through a period of significant change, transformation and celebrated organisational milestones since joining Cara in 2015.

Under Liz's leadership, Cara has transformed from a block funded ‘Not for Profit’ to a values driven, commercially thinking ‘Profit for Purpose’ that is committed to providing high-quality services so that people with disabilities can lead fulfilling, everyday lives.

Liz has more than 30 years’ experience in the disability, education and health sectors. She is the Deputy Chair of the Health, Disability, Aged Care and Community Services Industry Skills Council. Liz has been elected to the board of Ability First Australia, which is a strategic alliance of leading disability service providers, and she is on the board of the YMCA of South Australia. Liz is also a member of the SA State Committee of National Disability Services (NDS).

Additional board members may be added at a later date.