Online Employment Services

Online Employment Services (OES) are the Australian Government’s mainstream online employment servicing platform on the jobactive website. It was created in April 2020 in response to the increased demand for Centrelink payments and employment services because of the COVID-19 pandemic.

OES allows job seekers to manage their job search and reporting requirements online.

On this page:

Why have I been referred to the OES?

Services Australia referred you to OES if you:

  • applied for a Centrelink payment on or after 30 March 2020; or
  • have been granted a Centrelink payment eligible for employment services on or after 16 April 2020.

What if I live in a New Employment Services Trial (NEST) region?

If you live in one of the New Employment Services Trial (NEST) Employment Regions in Adelaide South in South Australia or Mid-North Coast in New South Wales, you will be referred to Digital Employment Services instead of OES. From here, if eligible, you may be referred to an NEST Employment Services Provider. If you are located in a NEST region, please refer to the fact sheet Changes to Digital Servicing in the New Employment Services Trial. 

What do I need to do in the OES?

  1. Go to jobactive.gov.au/online-employment-services
  2. Sign into your myGov account.
  3. Select Australian JobSearch from the list of services to link your account.
  4. Follow the prompts to set up your jobactive job seeker account.

Refer to the user guides at jobsearch.gov.au/how-to-guide for help.

Once you have linked your accounts, there are two things you must do:

  1. Complete the Job Seeker Snapshot
  • This is a series of questions to help us understand the level of support you need to find a job.
  • If you have already done the Job Seeker Snapshot, you don’t need to do it again unless your circumstances have changed or if there’s new information we need to know.
  • If you need extra support, we may move you from online services and refer you to an employment service provider.
  1. Review and agree to your Job Plan
  • A Job Plan is a list of tasks and activities, like searching for jobs, you need to do in return for receiving a Centrelink payment.
  • It is important you do the tasks in your Job Plan to make sure your payment is not affected
  • You won’t be able to agree to your Job Plan if you are waiting to get your payment

I’ve tried agreeing to my Job Plan but I can’t/I’m on an exemption. Do I still need to agree to my Job Plan?

We are aware that some people are having issues reviewing and agreeing to their Job Plan.

Rest assured your payment will not be affected by this issue.

We have put in a fix and you should now only have to review and agree to your Job Plan once. Please sign in to your account and check your tasks to do.

If you are still having issues with your Job Plan, and it asks you to complete it more than once, please let us know by calling the Digital Services Contact Centre on 1800 314 677.

Can I access the OES if I am with a provider?

No, you will stay with your employment services provider but you can still use the jobactive website via jobactive.gov.au/jobseekers to help with your job search efforts. If you have been affected by COVID-19, please refer to information on the Coronavirus (COVID-19)  Information for job seekers website.

Can I get help from a provider instead of using OES?

If you are having any problems with OES, please call the Digital Services Contact Centre on 1800 314 677 to discuss your options including referral to a jobactive provider.

You can also opt out to a provider by clicking ‘Transfer To Provider’ under ‘Quick Links’ on your dashboard, and following the prompts.

What help can I get from the OES?

You can access online employment services any time from your smartphone, tablet or desktop computer. You can find more information from the jobactive website, your dashboard, the blog.jobactive.gov.au or the jobactive YouTube channel.  There is a lot of information, tips and links to help support your job search effort.

If you need help with OES:

When will I be transferred from OES to a jobactive, Transition to Work, or Disability Employment Services provider?

If you are eligible for provider service, you will be transferred automatically after you complete your Job Seeker Snapshot.  

If you are eligible for Disability Employment Services, you will be transferred to a provider directly from OES. If you are eligible for Transition to Work, you will be automatically referred to a Transition to Work provider.

Service Guarantee

If you are a job seeker participating in the OES or Digital Employment Services, the Online Employment Services Guarantee sets out the minimum level of service you can expect to receive, as well as the requirements you need to meet while looking for work.

Participant Fact Sheets

Budget 2020-21 announcement 

Support job seekers accessing online employment services

Under the 2020-21 Budget, the Government is investing $183.1 million in fast-tracking and expanding the Online Employment Services (OES) to the most job-ready job seekers, to ensure they get the most appropriate support in preparing for and finding work.

Enhancements are being made to the OES to support the needs of online job seekers as part of the Budget Measure: Support Job Seekers Accessing Online Employment Services. These include:

  • support to upskill or reskill through links to subsidised training
  • skills matching tools – including Job Switch which is powered by Jobs and Education Data Infrastructure (JEDI) data through the National Careers Institute (NCI)
  • support to connect job seekers to complementary programs and training opportunities
  • greater access to support through expansion of the Digital Services Contact Centre.

The department is also introducing new safeguards to ensure job seekers are not disadvantaged in online services and can access face-to-face provider services. These include a Digital Assessment to help identify those job seekers potentially at risk and prompt them to consider opting into face-to-face servicing, and a Digital Service Review every four months to ensure job seekers are successfully managing their online job search requirements. Participation in the OES will also be limited to 12 months unless the job seeker undertakes study or training or is receiving earnings from work, which will allow them to remain in the online platform for up to six months after the completion of their course.

Job seekers can opt out of the OES at any time and be referred to an employment services provider.

This measure coincides with the Budget Measures: New Employment Services Digital Platform and Reducing Long Term Unemployment in Trial Regions. For more information on these measures, visit the New Employment Services Model page.

Transition to Work Sessions to Help Young Online Job Seekers

From early March 2021 up to 10,000 young people (aged 15-24) per year in OES and Digital Employment Services in the New Employment Services Trial will have access to a maximum of three one-hour advisory sessions with a Transition to Work (TtW) provider. Young people who think they might benefit will be able to call the Digital Services Contact Centre to connect with a TtW provider that has expressed its interest and capacity to deliver advisory sessions.

Sessions will be tailored to meet the needs of the young person, and may include things such as interview preparation assistance, career advice, or help to connect with education, training or non-vocational support services. Participation in up to three sessions will be voluntary and can be accessed any time during the young person’s time in online employment services.

Online Job Search and Soft Skills Training

From 31 March 2021 young people receiving OES and Digital Employment Services in the New Employment Services Trial will have access to a suite of online learning modules to help them develop their job search and employability skills. This non-accredited training will also be publicly available on other websites such as the National Careers Institute to assist anyone looking for work. More information will be made available on the Department’s website closer to the release date.