Table 9 Departmental outputs for Outcome 1—Programme management
|Performance indicators||2013–14 estimate||2013–14 actual|
|Employment IT applications—defect density for important defect types is measured by the mean defect from the International Software Benchmarking Standards Group repository of major defects||Benchmark: mean defect density (major severity) = 15 defects per 1000 function points (measured four weeks after software release)||2 defects per 1000 function points|
|Employment IT applications services—construction and redevelopment of internally developed software||Cost benchmark is $1250 per function point. Target is $1250 or less||$901.00|
|Employment IT applications availability||Target is 99.5%||99.60%|
|Services provided by the Department of Human Services (DHS) on behalf of the Department of Employment’s programmes satisfy jointly agreed performance requirements including detailed key performance measures with specific targets||The department continuously monitors the performance of DHS against agreed performance requirements as outlined in the bilateral management agreement. The department works collaboratively to address performance issues where targets are not met.||The department monitored the performance of DHS against agreed performance requirements as outlined in the bilateral management agreement.|
Table 10 Departmental outputs for Outcome 1—client satisfaction
|Client satisfaction||2013–14 estimate||2013–14 actual|
|Level of satisfaction of service providers with contracted information and support||Target is 80%||91.6%|
|High-quality advice as measured by the level of satisfaction by Commonwealth public sector agencies and organisations||Qualitative evaluation of satisfaction using feedback from Commonwealth public sector agencies and organisations||Satisfied|
The department will continue to assist the Australian Government to create an environment of opportunity for more Australians to gain paid employment, providing benefits to individuals and communities.
To achieve this, the department will implement a number of initiatives in 2014–15, including the following:
- The employment services model will be redesigned to promote stronger workforce participation by people of working age, and help more job seekers move from welfare to work. The department will provide policy advice to the government and implement the new arrangements, which will start when current contracts expire on 30 June 2015. The new model will:
- provide a stronger mutual obligation framework that encourages job seekers to do all they can to move from welfare to work
- direct resources to job seekers with the most complex employment-related issues
- reward employment services providers for outcomes rather than process
- reduce prescription and red tape for providers.
- The Job Commitment Bonus provides an incentive for young Australians aged 18–30 to find a job, keep it and stay off welfare. Eligible young Australians will receive a bonus payment if they find a job and stay off welfare for 12 months, and another payment if they remain in work and off welfare for 12 more months (24 months altogether). The initiative will begin on 1 July 2014 and the first payments will be available in July 2015.
- The Relocation Assistance to Take Up a Job programme takes over from Move 2 Work. The programme provides practical and financial assistance to eligible long-term unemployed job seekers who relocate to take up ongoing employment. Families with dependent children can receive up to an extra $3000 of assistance. The programme will begin on 1 July 2014.
- The Restart programme will support employers that hire eligible job seekers who are 50 years of age or older and have been unemployed on income support for six months or more. An employer will be eligible to receive up to $10,000 in assistance over two years for a full-time employee. The department will conduct a communications campaign during 2014–15 to promote the programme and raise awareness of the benefits of employing mature-age job seekers. The programme will begin on 1 July 2014.