Outcome 2 Departmental outputs

Table 16 Departmental outputs for Outcome 2

Departmental outputs for Outcome 2
Performance indicator 2013–14 estimate 2013–14 actual
GEERS—timeliness of processing claimsa 80% processed within 16 weeks of receipt 65.3%
98% processed within four weeks of receipt of verified entitlement data 92.5%
GEERS—accuracy of stakeholders (insolvency practitioners) Over 98% of payments not varied after appeal 99.1%
GEERS—satisfaction of stakeholders (insolvency practitioners) Satisfied or above 74.8% of surveyed practitioners gave a rating of satisfied or above
Fair Entitlements Guarantee—timeliness of processing claimsb 90% of requests for verified entitlement data are initiated within two weeks of claim receipt or liquidation date (whichever is later) 52.8%
90% of eligibility and advance decisions are made within four weeks of receiving verified entitlement data 85.9%
Fair Entitlements Guarantee—accuracy of processing claims 90% of eligibility and advance decisions are accurate having regard to the information available when making the decision 98.7%
Fair Entitlements Guarantee—stakeholder satisfaction 80% of stakeholders (insolvency practitioners) are satisfied with the administration of FEG 74.8% of surveyed stakeholders gave a rating of satisfied or above
Timeliness of departmental responses to client requests for assessment of industrial instruments against the code and guidelines 95% completed within 10 working days 98% completed within 10 working days
Level of satisfaction of clients with the provision of advice, information, education and promotion of safer workplaces on Australian Government construction sites by the Office of the Federal Safety Commissioner Effective or above Effective

a Over 2013–14 the volume of matters falling within the scope of GEERS reduced as more claims became covered under the scope of FEG, introduced from 5 December 2012 as the successor to GEERS. A large proportion of GEERS claims finalised related to aged and complex matters—489 new GEERS claims were received and 1471 GEERS claims were finalised. This has significantly skewed performance against GEERS performance indicators in 2013–14.

b See the discussion of Outcome 2 challenges—significant transitional impact of implementing new business processes, system and workflow arrangements affected timeliness in processing claims in 2013–14.

Looking ahead

In 2014–15 the department will continue to support the government to deliver national workplace relations systems which support jobs growth and promote fair and safe workplaces for all Australians. The department’s strategies for achieving this will include:

  • providing legal and policy advice to the government on the implementation of its workplace relations, workplace health and safety and workers’ compensation reform agenda and on the operation of the workplace relations framework
  • working with state and territory governments, employers and their representatives to support the implementation of the governments reforms
  • working closely with portfolio agencies
  • supporting other government departments to implement government reforms and priorities which have workplace relations or workplace health and safety, and workers’ compensation implications.