Table 16 Departmental outputs for Outcome 2
|Performance indicator||2013–14 estimate||2013–14 actual|
|GEERS—timeliness of processing claimsa||80% processed within 16 weeks of receipt||65.3%|
|98% processed within four weeks of receipt of verified entitlement data||92.5%|
|GEERS—accuracy of stakeholders (insolvency practitioners)||Over 98% of payments not varied after appeal||99.1%|
|GEERS—satisfaction of stakeholders (insolvency practitioners)||Satisfied or above||74.8% of surveyed practitioners gave a rating of satisfied or above|
|Fair Entitlements Guarantee—timeliness of processing claimsb||90% of requests for verified entitlement data are initiated within two weeks of claim receipt or liquidation date (whichever is later)||52.8%|
|90% of eligibility and advance decisions are made within four weeks of receiving verified entitlement data||85.9%|
|Fair Entitlements Guarantee—accuracy of processing claims||90% of eligibility and advance decisions are accurate having regard to the information available when making the decision||98.7%|
|Fair Entitlements Guarantee—stakeholder satisfaction||80% of stakeholders (insolvency practitioners) are satisfied with the administration of FEG||74.8% of surveyed stakeholders gave a rating of satisfied or above|
|Timeliness of departmental responses to client requests for assessment of industrial instruments against the code and guidelines||95% completed within 10 working days||98% completed within 10 working days|
|Level of satisfaction of clients with the provision of advice, information, education and promotion of safer workplaces on Australian Government construction sites by the Office of the Federal Safety Commissioner||Effective or above||Effective|
a Over 2013–14 the volume of matters falling within the scope of GEERS reduced as more claims became covered under the scope of FEG, introduced from 5 December 2012 as the successor to GEERS. A large proportion of GEERS claims finalised related to aged and complex matters—489 new GEERS claims were received and 1471 GEERS claims were finalised. This has significantly skewed performance against GEERS performance indicators in 2013–14.
b See the discussion of Outcome 2 challenges—significant transitional impact of implementing new business processes, system and workflow arrangements affected timeliness in processing claims in 2013–14.
In 2014–15 the department will continue to support the government to deliver national workplace relations systems which support jobs growth and promote fair and safe workplaces for all Australians. The department’s strategies for achieving this will include:
- providing legal and policy advice to the government on the implementation of its workplace relations, workplace health and safety and workers’ compensation reform agenda and on the operation of the workplace relations framework
- working with state and territory governments, employers and their representatives to support the implementation of the governments reforms
- working closely with portfolio agencies
- supporting other government departments to implement government reforms and priorities which have workplace relations or workplace health and safety, and workers’ compensation implications.