Outcome 2 - departmental outputs

Table 14 Departmental outputs for Outcome 2
Performance indicator 2014–15 estimate 2014–15 actual
Fair Entitlements Guarantee—timeliness of processing claims 90% of requests for verified entitlement data are initiated within two weeks of claim receipt or liquidation date (whichever is later) 90.5%
90% of eligibility and advance decisions are made within four weeks of receiving verified entitlement data 90.2%
Fair Entitlements Guarantee—accuracy of processing claims 90% of eligibility and advance decisions are accurate having regard to the information available when making the decision 99.3%
Fair Entitlements Guarantee—stakeholder satisfaction 80% of stakeholders (insolvency practitioners) are satisfied with the administration of the Fair Entitlements Guarantee 86.5% of surveyed stakeholders gave a rating of satisfied or above
Timeliness of departmental responses to client requests for assessment of industrial instruments against the code and guidelines 95% completed within 10 working days 99% completed within 10 working days
Office of the Federal Safety Commissioner—timeliness of responding to initial applications for accreditation More than 90% of accreditation applications are assessed and contact is made with the applicant within 10 working days 93%
Level of satisfaction of clients with the provision of advice, information, education and promotion of safer workplaces on Australian Government construction sites by the Office of the Federal Safety Commissioner Effective or above Effective