Appendix 4: corrections

The following error appeared in the Department’s 2015–16 annual report.

Table 1, as printed on page 31, contained comparative figures on feedback records received by the National Customer Service Line for the period 2013–14 through 2015–16. The corrected information is provided in Table 34 below.

Table 34. Corrections to breakdown of feedback records by type, 2013-14 to 2015-16

Feedback type

2013-14

2014‑15

2015‑16

Complaints

8,563

12,222

8,235 17,207

Requests for information

4,658

6,941

11,324 21,448

Other (e.g. compliments and suggestions)

3,022

3,376

3,464 5,944

Total

16,243

22,539

23,023 44,599