The Client Service Charter

The Department’s client service charter is an overarching statement that provides details of what the Department does and the standards of service our stakeholders can expect. The charter outlines how stakeholders can help improve processes, how to provide feedback, and the rights of clients to have decisions reviewed or to lodge complaints. It also reinforces the Department’s commitment to the APS Values and Code of Conduct, the Privacy Act 1998 and the Freedom of Information Act 1982.

The charter is reviewed and updated as necessary to ensure that information is current and continues to meet the needs of clients, stakeholders and the community.

The Department aims to provide a high standard of service to all stakeholders so that it can serve the government and the community and deliver the government’s agenda effectively. Links to the client service charter are on the Department’s website.