The Delivery and Engagement Group: case studies

The Delivery and Engagement Group has responsibility for frontline delivery of the Department’s employment programs through a range of functions, among them account and contract management; input into policy development, implementation and review; employer and stakeholder engagement; and local labour market intelligence gathering and interpretation. A number of stakeholder and employer engagement activities were undertaken during 2016–17, with the Delivery and Engagement Group working in partnership with employment services providers to deliver tailored employment service to meet the specific needs of employers. A number of case studies demonstrating coordinated employment services are described here. These activities were successful in helping employers find suitable candidates through the Department’s programs, thereby helping job seekers move into sustainable employment.