Information technology

The Department’s two information technology groups, Employment Systems Group and Technology and Services Group, provide the IT services that enable us to achieve our strategic goals and outcomes.

On 1 December 2016, a machinery of government change resulted in the transfer of functions and 310 employees from the Shared Services Centre to the Department of Employment. Corporate functions, including ICT functions, were combined under a new Technology and Services Group. The group provides corporate ICT services to 6,700 users from the Department and nine major clients, the largest of which is the Department of Education and Training. The services provided include end user and mobile computing, application hosting, and corporate application development.

The Department became more agile in its system development approach and embraced the Digital Service Standard in 2016–17. Wherever possible the Department released early versions of our work, through Let’s Talk Employment, as prototypes or as beta versions in production. We will continue to improve our user-centred design capabilities in coming years.

The Department built an enterprise data visualisation solution that supports needs throughout the Department and is increasing data visualisation capability for our providers. The Department successfully tested its first gamified mobile app in 2016–17 and will be further promoting and exploring other opportunities for this app. Changes to programs were made to address provider workload and red tape, which included implementing findings from the reviews of the user-centred design projects.

Key projects in 2016–17 included:

  • supporting the implementation of new policies and programs
  • enhancing the range of digital services available to job seekers and employers
  • improving reporting and data analytics capability—including implementation of the Qlik Sense enterprise-wide data visualisation solution
  • enabling business process improvement and red tape reduction across a range of employment and workplace relations programs
  • implementing a new online learning management system for providers and program delivery staff
  • developing a new computing platform for the Department and its clients using Windows 10 and Office 2016
  • replacing aging data centre and desktop hardware to enable a secure and robust environment.

The Digital Transformation Agenda

The Department is committed to making sure that its digital services—for job seekers looking for work, employers looking for staff, employees accessing their entitlements, and the general public and businesses—are easy to find and to use. These services must be designed to ensure that they both meet the needs of individuals and businesses and integrate into the suite of whole-of-government digital services.

The Department continued to build its maturity in building and creating digital services. We delivered new and improved services for businesses and citizens who engage with employment and workplace relations programs including:

  • for job seekers
    • the ability to search for an internship under the PaTH program
    • updating of personal details through the Whole of Government Tell Us Once platform
    • a pilot mobile app to help them stay on track to achieve their goals
    • an interactive calendar that includes employment services provider, Department of Human Services and personal appointments as well as attendance at Work for the Dole activities
    • recording job applications and sharing this information with employment service providers
  • for employers
    • creating and manage internships under the PaTH program
    • streamlined management of wage subsidies
    • interacting with employment service providers
  • enabling insolvency practitioners to exchange information with the Department about the progress of claims for employees seeking access to their entitlements under the Fair Entitlements Guarantee.

In 2016–17, there was an increased focus on promoting engagement with job seekers, employers and providers through a range of online tools including collaboration platforms, websites, Instagram, YouTube, email and messaging. Over 600,000 job seekers have linked their myGov and jobactive accounts. The job seeker mobile app has been downloaded by 190,000 job seekers and 12,000 employers have downloaded the employer app.