Delivery and Engagement Group

The Delivery and Engagement Group is responsible for frontline delivery of the department’s employment programs. It does this through a range of functions including account and contract management; input into policy development, implementation and review; employer and stakeholder engagement; and local labour market intelligence gathering and interpretation. The group has strong working relationships with providers and employers, and across all levels of government.

In 2017–18, the Delivery and Engagement Group continued to rebalance its business across the three pillars of Delivery, Engagement and Intelligence. By being closely aligned to the market through proximity to stakeholders and client groups (providers and job seekers), the Delivery and Engagement Group directly contributes to the department’s vision of More Jobs. Great Workplaces.

The group’s functions include:

  • analysing local labour markets and environments
  • engaging with providers, industry and other stakeholders to facilitate better outcomes for employers and job seekers
  • providing expert knowledge on developing, establishing and designing employment policy and programs, and
  • providing regional knowledge on how local, state and Commonwealth policy interact with different groups.