Information technology - Digital transformation agenda

The department’s two-information technology groups—the Employment Systems Group, and the Technology and Services Group—provide the IT services that enable the department to achieve its strategic goals and outcomes.

An agile approach is applied to IT system development projects. User-centred design and experience techniques are key to making sure systems meet the needs of stakeholders.

Corporate information technology services are provided by the department to nine major clients, the largest of which is the Department of Education and Training. The department also offers a service catalogue, including desktop and mobile computing support for about 7,200 users. Application and website hosting services are provided through data centres leased and operated by the department and through cloud computing providers.

Ongoing efforts are in place to build resilience to cyber intrusion. This includes implementing the mandatory strategies to mitigate targeted cyber intrusions specified in the Protective Security Policy Framework. The department has delivered a range of enhancements to its cyber security capability, including a comprehensive information security framework, which is supported by policy, technical and operational documentation.

Key projects in 2017–18 included:

  • supporting implementation of new policies and programs including the Targeted Compliance Framework, ParentsNext and Time To Work initiatives
  • enhancing the range of digital services available to job seekers and employers, including the online employment services trial
  • improving reporting and data analytics capability, including enhancing the Qlik Sense enterprise-wide data visualisation solution
  • enabling business process improvement and red tape reduction across a range of employment and workplace relations programs
  • improving the department’s network design to incorporate multiple layers of redundancy, which has reduced the number of high priority incidents
  • delivering a mobile computing platform based on Windows 10 and Office 365 that delivers better flexibility for staff and clients, and
  • replacing ageing data centre and desktop hardware.

Digital transformation agenda

The range of digital services expanded during the year to meet the needs of job seekers, employers, employees accessing their entitlements, business and the public. This integrated suite of whole-of-government digital services is now used by almost 900,000 registered job seekers.

The online employment services trial commences on 1 July 2018. This will enable selected job seekers to get online instead of visiting an employment services provider.

Job seekers can now view more of their details online and update information to help target the services they receive. A range of online features helps job seekers meet their reporting requirements under the targeted compliance framework.