The trial was a partnership between the Department of Employment (now the Department of Employment, Skills, Small and Family Business), the Behavioural Insights Team and the jobactive provider Mission Providence and tested a variety of methods (or interventions) to increase uptake. The trial ran from July 2016 to October 2016.
The interventions were informed by key behavioural economics principles and were evaluated using a randomised control methodology. The interventions did not vary the overall financial parameters of the program and could be scalable at low cost. The changes focused on:
- using simpler and more accessible language in documentation provided to employers (e.g. the wage subsidy agreement, promotional flyers and correspondence);
- moving the wage subsidy agreement online;
- front-loading payment instalments; and
- giving staff access to a user-friendly payment calculator.
Feedback received during the trial fine-tuned the final design and implementation of the operational policy changes to wage subsidies announced in the 2016 Budget and implemented nationally on 1 January 2017.