If you are happy with the assistance you are receiving, we would love to hear from you. Please contact the department's National Customer Service Line on the details below.
If you don’t think you are receiving the right help and would like to make a complaint, please talk to your ParentsNext provider first. Your ParentsNext provider will offer a feedback process which is fair and will try to resolve your concerns.
If you feel you can’t talk to your ParentsNext provider, or you are still not happy, you can contact the department's National Customer Service Line.
National Customer Service Line
Phone: 1800 805 260 (free call from land lines)
Further information is available on the Complaints, Compliments and Suggestions form.