Compliance resources

Compliance network

Where appropriate, the Department of Education, Skills and Employment (the department) works closely with the Australian Skills Quality Agency, the Australian Competition and Consumer Commission and the Australian Taxation Office to deal with matters involving VET Student Loans and VET FEE-HELP providers. This may involve the exchange of information, or more direct engagement in joint investigatory activities.

The department's compliance network includes:

Australian Skills Quality Authority (ASQA)

ASQA is the national regulator, with the exception of Victoria and Western Australia, for Australia's vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

For more information visit the ASQA website.

Australian Competition and Consumer Commission (ACCC)

The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. Its primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws.

For more information visit the ACCC website.

Australian Taxation Office (ATO)

The ATO is responsible for the collection of student loans through the tax system, and holds information on VET Student Loans and VET FEE-HELP loan amounts, loan repayments and loan indexation.

For more information visit the ATO website.

Tertiary Education Quality and Standards Agency (TEQSA)

TEQSA is responsible for registering higher education providers, accrediting higher education courses offered by certain providers, and monitoring and assuring the Higher Education Standards for the higher education sector.  

For more information visit the TEQSA website.

Resources

To assist approved VET Student Loans and VET FEE-HELP providers to achieve and maintain compliance with the VET Student Loans Act 2016 and the Higher Education Support Act 2003 the department has a range of resources available.

Newsletters

The VET Student Loans Provider Newsletter and the HELP Newsletter assist administrative staff with operational and policy matters relating to the VET Student Loans program.

The VET Student Loans Provider Newsletter is published every two months for the information of approved providers.

For information on how to manage your subscription to the HELP Newsletter, please refer to the Department of Education’s Newsletters page.

VET Student Loans Provider Manual 

The VET Student Loans Provider Manual is available on the department's website and is a valuable source of assistance and guidance for providers.

Administrative information

The Administrative Information for VET FEE-HELP Providers helps providers interpret and implement the policies enacted under the Higher Education Support Act 2003 and the Higher Education Support (VET) Guideline 2015 .

Compliance information for students

Information about compliance action the department has taken against providers can be found at the Compliance activities, actions and results page.

Information regarding complaints is available on the Complaints page.

Legislation

VET Student Loans

VET FEE-HELP