The new system will be piloted in two regions from July 2019 before being rolled-out nationally from July 2022.
The model was informed by extensive consultation with stakeholders, national and internal research and intensive co-design with job seekers, employers, and employment service providers.
The findings from this consultation process are reported in The Employment Services Expert Panel report I Want to Work and ‘The Next Generation of Employment Services: Discussion Paper’.
The Employment Services Expert Panel report
The Employment Services Expert Advisory Panel’s report I Want to Work: Employment Services 2020 was provided to Government for on 15 October 2018.
The panel’s report highlighted the performance of the current employment services, jobactive, in providing over 1.2 million job placements since its launch in July 2015. Stakeholders suggested, in moving forward, there were numerous opportunities to enhance employment service delivery by simplification, harnessing the use of digital technology and cutting red tape.
The panel’s report was informed by extensive consultation held across Australia with:
- providers (training, education and employment)
- job seekers
- community organisations (including housing, health and welfare)
- think tanks/academia
- other governments (state and local).
During the consultation period:
- more than 560 people attended 23 roundtables and community forums held in metropolitan and regional centres
- 556 people participated in design research workshops, focus groups or one-on-one interviews
- 450 submissions were received in response to the public consultation paper 'The Next Generation of Employment Services 2020'
A summary of stakeholder feedback is available in The Nous Group Report, 'Employment Services 2020: Consultation report'.
A summary of responses to the public discussion paper is also available and can be found in The Social Research Centre Report, 'The Next Generation of Employment Services: summary of consultation responses'.
The Government appointed an independent Expert Advisory Panel in January 2018 to help shape the future design of employment services in Australia. The panel was chaired by Mrs Sandra McPhee AM.
Members of the panel included employer, provider, and welfare group representatives, as well as a labour market economist and an expert in business transformation. The list of members is below:
List of members
|Sandra McPhee AM - Chair||Non-Executive Director||St. Vincent’s Health Australia|
|Caryn Katsikogianis||Chief People Officer||Woolworths Group|
|Peter Davidson||Senior Adviser||Australian Council of Social Services|
|Chris Blake||Executive General Manager, Group Services||Australia Post|
|Prof. Jeff Borland||Truby Williams Professor of Economics||University of Melbourne|
|Nick Debere||Interim CEO||Jobs Australia|
|Sally Sinclair||CEO||National Employment Services Association|
|Wally Tallis||Acting Deputy Chief Executive Officer||Indigenous Business Australia|
|Matt O’Sullivan||Employment and Workforce Development Specialist|
|Dr Susan Neuhaus CSC||President||Minda Inc|
|Robert Pennicott||Managing Director||Pennicott Wilderness Journeys|
|Karen Sheldon AM||Managing Director||Karen Sheldon Catering|
|Jenny Lambert||Director, Employment Education and Training||Australian Chamber of Commerce and Industry|
|Kate Carnell AO||Ombudsman||Small Business and Family Enterprise Ombudsman|
|Martin Hehir||Deputy Secretary||Department of Jobs and Small Business|
Public Discussion Paper
The Department of Jobs and Small Business released ‘The Next Generation of Employment Services: Discussion Paper’ in June 2018. The paper was informed by the Employment Services Expert Advisory Panel, national and international research, and intensive co-design with stakeholders including job seekers, employers, and employment service providers.
You can view the 296 published submissions at Future of Employment Services Consultation Published Responses.
- Discussion Paper: the next generation of Employment Services 2020 - Discussion Paper
- Discussion Paper: the next generation of Employment Services 2020 - Appendices
Committed to User Centred Design
The department collaborated with user-centred design experts, ThinkPlace, to consult with stakeholders of the employment services system.
The information gained from this research was provided to the panel for their consideration. Panel members also participated as observers during the research to hear first-hand from job seekers and other stakeholders.