Students concerned about the impact of COVID-19 on their studies should contact their provider (TAFE or other training institution).
If a student’s circumstances change due to impacts of the virus, and they are unable to commence/continue studies as planned, they should immediately contact their training provider to withdraw or defer their enrolment to a later date.
VET Student Loans providers are being encouraged, where possible, to consider flexible arrangements for impacted students. Examples may include flexible course delivery, such as through online delivery of courses or additional sessions to make up for days missed by students who are prevented from attending classes. These options may not be feasible in all situations. Students impacted by isolation periods or illness are encouraged to contact their provider to discuss options.
Where illness prevents a student from completing their study mid-way through a unit, students may be able to submit a ‘special circumstances’ application to re credit their HELP balance/remit the associated debt for the incomplete unit. Special circumstances applications are submitted to the training provider – check the provider’s website for application documentation and processes. Time limits apply. More information is available in Section 5 of the VET Student Loans Information Booklet.
Students who are unable to contact their provider may submit an enquiry using the VET Student Loan enquiry form.
If a student’s provider has closed, please go to the Tuition Protection Service website for further information and assistance.