Employment Services Outcomes Reports

Quarterly reports containing information about employment services outcomes achieved for jobactive and other employment programs.

The Employment Services Outcomes Report 1 January 2019 to
31 December 2019 – jobactive continues to get results

The latest Employment Services Outcome Report shows that jobactive continues to get results. Survey data shows that 80.7 per cent of participants were in employment around three months after a job placement was recorded in the Department of Education, Skills and Employment’s IT system.

The Employment Services Outcome Report shows that 46.1 per cent of people who participated in jobactive between 1 January 2019 and
31 December 2019 — including those who did not have a job placement recorded by their provider — were in employment around three months later. In addition, 15.1 per cent were undertaking a form of study, such as a certificate or degree, to improve their skills.

Outcomes for this survey period, 1 January 2019 to 31 December 2019, are affected by the labour market decline caused by the COVID-19 pandemic as some survey responses were received up to May 2020.

While the results are influenced by the overall labour market, they are also influenced by the composition of the jobactive caseload. Since the start of jobactive, the population of people participating in the program has become more disadvantaged. The jobactive caseload fell from over 760,000 participants on 30 September 2015 to around 613,000 job seekers on 31 December 2019. This was because (prior to the COVID-19 pandemic) the number of participants exiting the program exceeded the number of new entrants. 

Work for the Dole continues to meet its objective as an activation program with around three quarters of participants in a Work for the Dole activity reporting improvements in their soft skills. This includes an increased ability to adapt to a new environment (79.8 per cent), improvement in desire to find a job (76.8 per cent) and in ability to work with others (75.7 per cent). Other benefits of participation are an improvement in understanding of the workplace (75.3 per cent) and communication skills (75.1 per cent).

The Employment Services Outcomes Report provides information about participation in employment and education by jobactive participants and their experiences in the program. It is based on the job seeker surveys run by the department. The department reports on outcomes and experiences for people who participated in jobactive within a 12-month reference period. People are surveyed around three months after participating in the program, and the survey responses are collated and analysed to produce the Employment Services Outcomes Report. This process takes several months. The survey is conducted on an ongoing basis to provide regularly updated information on program performance.

Comparisons between the outcomes in this report and those of other programs should be treated with caution as outcomes are affected by differences in program eligibility such as participants’ age, geographical location, education and non-vocational barriers to employment. The Employment Services Outcomes Report does not control for these differences.