Employment Services Outcomes Reports

Quarterly reports containing information about employment services outcomes achieved for jobactive and other employment programs.

The Employment Services Outcomes Report 1 January to 31 December 2018 – jobactive continues to get results

The latest Employment Services Outcomes Report (ESOR), for the period 1 January 2108 to 31 December 2018, shows that jobactive continues to achieve results. Survey data shows that 82.1 per cent of participants were in employment three months after a job placement was recorded in the department’s IT system. This figure has been consistently at or above 80 per cent since June 2017.

The report also shows that 48.6 per cent of people who participated in jobactive between January 2018 and December 2018—including those who did not have a recorded job placement—were in employment three months later. In addition, 15.1 per cent were undertaking a form of study, such as a Certificate or Degree, to improve their skills. The outcome rates for jobactive remain higher than during the last three years (2012–15) of the previous employment services program, Job Services Australia, and are higher than the outcomes achieved in jobactive’s first year.

There has been a slight decline in the overall employment rate in jobactive which can be attributed to the decline in the number of people on the jobactive caseload, the increase in the proportion of people who require more assistance to move into the workforce, as well as external labour market factors. The jobactive caseload fell from 762,206 on 30 September 2015 to 631,079 on 31 December 2018 as the number of participants exiting the program exceeded the number of new entrants. At the same time, the percentage of the caseload aged 50 years and over rose from 23.9 per cent to 28.1 per cent.

Work for the Dole continues to meet its objective as an activation program with around three quarters of participants who exited a Work for the Dole activity between January 2018 and December 2018 reporting improvements in their soft skills. This includes increased ability to adapt to a new environment (78.9 per cent), communication skills (74.8 per cent) and motivation to find a job (76.7 per cent). Other benefits of participation are an increase in the ability to work with others (75.6 per cent) and to keep a routine (74.9 per cent).

The Employment Services Outcome Report provides information about participation in employment and education by jobactive participants, as well as their experiences in the program. It is based on the Post-Program Monitoring surveys run by the department. The department reports on outcomes and experiences for people who participated in jobactive within a 12‑month reference period. People are surveyed three months after participating in the program, and the survey responses are collated and analysed to produce the Employment Services Outcomes Report. This process takes several months. The survey is conducted on an ongoing basis to provide regularly updated information on program performance.

Comparisons between the outcomes in this report and those of other programs should be treated with caution as outcomes are affected by differences in program eligibility, such as participants’ age, geographical location, education and non-vocational barriers to employment. The Employment Services Outcomes Report does not control for these differences.

On 20 March 2019, the Government announced reforms to employment services through a new employment services model which will commence in July 2022. The new model will offer job seekers different levels of servicing and intensity based on their needs, including individually tailored case management from an employment services provider for disadvantaged job seekers. The Government is currently trialling key elements of the new model through the New Employment Services Trial, which started on 1 July 2019.