For more information, visit the Franchising Code of Conduct background page.
The Franchising Taskforce
An inter-agency Franchising Taskforce has been established in response to the first recommendation of the Parliamentary Joint Committee on Corporations and Financial Services’ Fairness in Franchising report.
The Taskforce is composed of representatives from the Department of Employment, Skills, Small and Family Business, the Department of the Treasury and the Department of the Prime Minister and Cabinet. The Taskforce will provide advice to the Government to inform the government response to the report recommendations, as well as oversee consultation, industry engagement and contributions from relevant portfolios.
Consultion on the Issues Paper has now closed. The Taskforce is still accepting feedback in foreign languages until 4 October 2019. The Issues Paper is available Arabic, Simplified Chinese and Korean.
Visit the Franchising Taskforce page to see more information, including opportunities for stakeholder engagement and the Franchising Taskforce Terms of Reference.
The Franchising Mediation Adviser
The Franchising Mediation Adviser assists parties covered by the Franchising Code of Conduct by appointing a mediator when disputing parties cannot agree to one. The Franchising Mediation Adviser is a senior officer of the Department of Employment, Skills, Small and Family Business. The Mediation Adviser is supported by the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) office. The ASBFEO office can provide free support on the Franchising Code of Conduct, options to resolve a dispute and access to mediation services.
If you need assistance with resolving a current franchise dispute or would like to know more about resolving franchise disputes visit the Australian Small Business and Family Enterprise Ombudsman Industry Code dispute resolution webpage. More information on the Franchising Mediation Adviser can be found on the Franchising Mediation Adviser page.