The office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can provide free support on the Franchising Code of Conduct, options to resolve a dispute and access to mediation services.
The ASBFEO office administratively supports the Franchising Mediation Adviser who can appoint a mediator in instances where parties cannot agree on an appropriate mediator. The Adviser is a senior officer of the Department of Employment, Skills, Small and Family Business. For assistance resolving a franchising dispute, contact the office of ASBFEO on 1300 650 460 or email firstname.lastname@example.org. The ASBFEO office can refer parties to the Franchising Mediation Adviser if required.
Find out more about the dispute resolution support offered by ASBFEO on their Franchising Diputes page.