The Franchising Mediation Adviser

For: 

The Franchising Code of Conduct describes the behaviours expected of franchisees and franchisors and includes a process for managing disputes.

The office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can provide free support on the Franchising Code of Conduct, options to resolve a dispute and access to mediation services.

The ASBFEO office administratively supports the Franchising Mediation Adviser who can appoint a mediator in instances where parties cannot agree on an appropriate mediator. The Adviser is a senior officer of the Department of Employment, Skills, Small and Family Business. For assistance resolving a franchising dispute, contact the office of ASBFEO on 1300 650 460 or email info@asbfeo.gov.au. The ASBFEO office can refer parties to the Franchising Mediation Adviser if required.

Find out more about the dispute resolution support offered by ASBFEO for Industry Codes.