The Franchising Taskforce


The Government has established an inter-agency Franchising Taskforce to examine the feasibility and implementation of recommendations in the Parliamentary Joint Committee on Corporations and Financial Services' Fairness in Franchising report.

On this page:

Current stage

The Franchising Taskforce is currently consulting on the Issues Paper, which will provide feedback to the Taskforce to inform the development of a Regulation Impact Statement. The Issues Paper is now available in Arabic, Simplified Chinese and Korean.

Details of how stakeholders can participate are available under the How to have your say section of this page.

Consultation process

The following outlines the process to develop a government response to the Parliamentary Joint Committee report and opportunities for stakeholder involvement.

The green boxes indicate opportunities for stakeholder involvement. Please click or tab/enter through the below diagram to see each step.

The current stage is Stage 2.

Stage 2

The Taskforce releases its Issues Paper for stakeholder comment. Stakeholders will have the opportunity to respond through the following channels:
  • Online Issues Paper consultation form
  • Via phone to the Franchise Taskforce action officers
  • Via email to the department's franchising mailbox

How to have your say

Your input will be important in helping the Franchising Taskforce develop their Regulation Impact Statement and their advice to Government on the issues presented in the Fairness in Franchising report.

To encourage broad participation from the franchising sector, the Taskforce will maintain confidentiality of feedback and not publish responses to the Issues Paper.

The Issues Paper is intended to generate feedback to the Taskforce and is framed around the Committee’s recommendations. To assist you with providing feedback, the Taskforce has grouped the recommendations under seven Policy Principles that emerged from its reading of the Committee’s report. The Issues Paper presents some observations on the Committee’s recommendations and questions to prompt feedback. You can choose which issues you respond to and the format of your feedback.

The Franchising Taskforce Issues Paper (closing date 20 September 2019)

The closing date for responding to the Issues Paper is COB Friday 20 September 2019. Stakeholders can continue to contact the department after this date with franchising related information at

Translated Issues Paper

The Issues Paper is available in simplified Chinese, Arabic and Korean. The Taskforce is accepting written feedback in languages other than English until COB 4 October 2019.

Online Issues Paper consultation form

There are a number of channels available to provide feedback to the Franchising Taskforce to encourage broad participation from stakeholders during the consultation period. The Taskforce’s preferred method for receiving feedback is through the Online Issues Paper consultation form.

The online consultation form will prompt you to respond to the questions from the Issues Paper. You will be asked to select which Issues Paper principles you would like to respond to. You may choose which questions you answer on each principle and you are not required to reach the maximum character limit (2,500 characters). You will also be able to save your response and return to it at a later stage. The consultation form can accept responses in languages other than English.

Begin consultation form

If you wish to contribute information but want to remain anonymous, you can choose this option within the form.

You will be given the opportunity to upload electronic document files that support your submission at the end of the form. Documents should take the form of additional relevant data, research or statistical information used to underpin your submission.

To find out more about the Franchising Taskforce, including Taskforce membership and responsibilities, see the Franchising Taskforce’s Terms of Reference below.

If you need assistance with resolving a current franchise dispute or would like to know more about resolving franchise disputes, visit the Franchising Mediation Adviser page or visit the Australian Small Business and Family Enterprise Ombudsman Industry Code dispute resolution page.

For information on the Franchising Code of Conduct visit the Franchising Code of Conduct background page.

Franchising Taskforce Terms of Reference

The Taskforce was established on 10 April 2019 with the following terms of reference.

On 14 March 2019, the Parliamentary Joint Committee on Corporations and Financial Services (the Committee) handed down its Fairness in Franchising report.

The Committee acknowledged that several of the recommendations made throughout its report require detailed consideration of whether and how they could be implemented to ensure that they operate effectively. To this end, the Committee recommends:

that the Australian Government establish an inter-agency Franchising Taskforce to examine the feasibility and implementation of a number of the committee's recommendations. The Franchising Taskforce should include representatives from the Department of the Treasury, the Department of Employment, Skills, Small and Family Business and, where appropriate, the Australian Competition and Consumer Commission.


The Taskforce will provide advice to the Minister for Employment, Skills, Small and Family Business and the Assistant Treasurer in the second half of 2019, which will inform the Government’s response to the Committee’s report. 

The response will provide an achievable plan for the reform of the franchising framework that is fair, effective and accountable for franchisors and franchisees while avoiding unnecessary regulatory burden. 

To do this the Taskforce will:

  • coordinate a whole of government response to the report recommendations;
  • oversee consultation, industry engagement and contributions from relevant portfolios.

Taskforce Membership

  1. The Taskforce will be co-chaired by the Department of Employment, Skills, Small and Family Business and the Department of the Treasury.
  2. The Taskforce will have representation from the Department of the Treasury, the Department of Employment, Skills, Small and Family Business and the Department of the Prime Minister and Cabinet.

Other agencies with policy or regulatory responsibility for relevant Industry Codes, including the Australian Competition and Consumer Commission, the Department of the Environment and Energy, the Department of Industry, Innovation and Science and the Department of Agriculture will be co opted as needed.

Contact information

Please direct email and phone enquiries about the Franchising Taskforce and consultation opportunities to:
Phone: 1800 314 677

The phone line is open Monday to Friday during business hours (AEST).