The future of legal services – how digital disruption is reinventing the law firm

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Perth based law firm MKI Legal wants to disrupt traditional law to help people access more affordable legal services.

Nicholas Marouchak, Marta Mostivsky and Stefan Banovich launched MKI Legal seven years’ ago, tired of the red tape and inefficiencies that held back the large firms they’d all worked at.

Determined to stay at the forefront of the industry, Nicholas has developed online software to help clients complete probate applications for deceased estates, employees resolve legal problems at work and separated couples create financial agreements.

It guides customers through these processes independently and at their convenience without arduous meetings and costly legal back and forth.  

Nicholas developed the forms himself, using Bubble software, a program that helps anyone to code. It’s just one of the many ways digital technology is being utilised by small businesses to expand their services, provide more for their customers and improve their productivity.

“I believe law will be disrupted by technology in the next three to five years and I want to lead that disruption in Australia. I’d like to transition from a traditional law firm into a legal software business which helps people resolve their legal issues easier and quicker, using automation and other tech,” Nicholas says.

These new offerings will help their business expand beyond Western Australia, providing services to anyone with internet access. 

Over time, the data captured through the forms will provide insight into the needs of their clients, allowing MKI Legal to further tailor their services.

For MKI Legal, the benefits are clear.

“I want to push law into the modern age and help more people access justice for less,” Nicholas says.

Automation is here to stay

MKI Legal’s ambitions are in line with a broader trend of digital disruption affecting professional industries. According to a recent report from Deloitte, 39 per cent of jobs in the legal sector could be automated in the next 20 years.

It’s similar to the shift brought about by cloud accounting, compelling accountants to act as business advisors rather than number crunchers. Forward looking businesses are capitalising on the productivity and efficiency gains of digital automation and are focusing on the creative and people focused services that computers and algorithms can’t provide.

Good for the customer and the business

While industry changes can be unsettling, digital developments benefit both the customer and the business. Software that automates repeatable processes allows lawyers to spend more time advising and solving problems for their clients.

Customers benefit by paying for complex and specific advice, rather than repetitive and generic services and practitioners can focus on meaningful work with career developing challenges.

For more information

For advice and support about managing digital change in your industry visit Australian Small Business Advisory Services.