How to report fraud


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The Department of Employment, Skills, Small and Family Business (formerly Department of Jobs and Small Business) is committed to preventing fraud in all aspects of its business. The department’s fraud control framework aims to ensure that the department can maintain a high level of service to the community. It is designed to protect public money and property and to protect the integrity, security and reputation of the department. The department’s fraud control framework ensures that:

  • fraud against the department is minimised;
  • losses incurred by the department due to fraud are minimised; and
  • should fraud occur, it is rapidly detected, effectively investigated and appropriate sanctions are applied (including criminal prosecution).

A robust fraud control environment ensures that public and government confidence in the integrity of the department’s activities is maintained. Fraud control supports the department’s governance structure by ensuring that the department can meet its policy and operational objectives in an appropriately risk managed manner.

What is Fraud?

Fraud in the Commonwealth environment is defined as:

“Dishonestly obtaining a benefit, or causing a loss, by deception or other means”.

In this definition, "benefit" refers both to tangible items, such as money or objects, and intangible benefits including power, status or information.

Reporting Fraud

You can provide information about suspected fraudulent or unethical behaviour in the provision of Australian Government services that are managed by the Department of Employment, Skills, Small and Family Business by emailing us at

If you have information relating to incorrect payments of Commonwealth benefits (Centrelink, Medicare, the Pharmaceuticals Benefits Scheme or Child Support Agency payments), then please visit the Australian Government Services Fraud Tip-Off Line.

If you have information relating to a new company that has been created to continue the business of an existing company that has been deliberately liquidated to avoid paying taxes, creditors and employee entitlements, please visit Phoenix Taskforce.

What information should I provide?

You are not required to provide your contact details, however, the more information and specific details you can provide about your allegation the easier it will be for us to take action. You are encouraged to provide the following:

  • Who is involved? Include as much detail as you can such as the name of the person or organisation, date of birth, addresses and phone numbers.
  • What fraud do you think has occurred? Including how, when and where it occurred.
  • Your contact details.

What will happen next?

The department takes all allegations of fraud seriously. Your information will be assessed and where appropriate investigated. Therefore the more information you can provide at the early stages, the better able we are to look into the matter.

The department will endeavour to respond to your allegations, however, due to privacy restrictions and/or the integrity of any investigation, feedback may not always be provided. In particular, please note that if your allegation involves another individual, the department may not be able to give you any information about the conduct or outcome of the investigation due to the department’ s obligations under the Privacy Act 1988.

Privacy Statement

Personal information is protected by law, including the Privacy Act 1988. Any personal information collected from you when you email us at will only be used for purposes connected to the investigation of your allegations, including contacting you if further information is required.

The department may disclose your personal information to another person, body or agency in certain circumstances under the Privacy Act, including where it is required or authorised by or under an Australian law or court or tribunal order. In addition, if your allegation relates to the activities or programmes of another Commonwealth, state or territory agency, it may be disclosed to that agency for the purposes of investigating your allegation.

For example, if your allegation is relevant to the activities of another Commonwealth, state or territory agency, it may be disclosed to that agency for the purposes of investigating your allegation. This may include, but is not limited to: Department of Employment, Skills, Small and Family Business; Department of Prime Minister and Cabinet; Department of Human Services; Department Social Services; the Department of Industry, Innovation and Science; as well as law enforcement agencies. To the greatest extent possible the department will not provide information which identifies you when referring your allegation, as it is the department’s practice to keep your identity confidential.

The department is not likely to disclose any personal information collected from you in connection with the allegation to an overseas recipient. For further information on how you may access your personal information held by the department and seek the correction of such information please refer to the department’s APP Privacy Policy.

This APP Privacy Policy also contains information on how you can lodge a privacy complaint and contact the department.