What is the Volunteer Online Employment Services Trial?
From 9 December 2019, Volunteer job seekers who are eligible for jobactive or NEST may be able to access the Volunteer Online Employment Services Trial for up to twelve months.
The Volunteer Online Employment Services Trial aims to test whether Volunteers can self-manage effectively with online services and tests the digital approach to service delivery. Participants in the Trial will self-manage their job search through an online platform.
Volunteers registered prior to 9 December 2019 can continue to receive assistance from jobactive or NEST providers for up to six months.
Am I eligible for Volunteer Online Employment Services?
You are not eligible if you are receiving an income support payment with mutual obligation requirements, or are:
- a full-time student
- in paid employment for 15 hours or more per week
- an overseas visitor on a working holiday visa
- an overseas student studying in Australia
- prohibited by law from working in Australia.
Some job seekers will remain eligible for face to face services under jobactive or the New Employment Services Trial. This includes newly arrived refugees, certain vulnerable youth and all retrenched workers and their partners.
The Department of Human Services (Centrelink) can assess your eligibility to participate in the Volunteer Online Employment Services Trial. Please visit your local Centrelink office or call 13 28 50 to check your eligibility.
What help can I get as a volunteer?
If you are eligible for the Volunteer Online Employment Services Trial, you can use a dashboard via the jobactive website or app to:
- build a career profile and resume
- get tips on and use tools for interviews
- learn what employers want
- undertake job searches and apply for jobs
- access other online resources to support you to find work.
If you want to start and run a new small business, you may also be eligible to participate in the New Business Assistance with NEIS.
The Career Quiz app can also help you find out about the types of work that might suit you, as well as useful information like how many people are employed in certain industries and what they earn. You can download the Career Quiz from iTunes or Google Play store or take the quiz on the Job Outlook website.
How do I volunteer for the Volunteer Online Employment Services Trial?
If you are interested in participating in the Volunteer Online Employment Services Trial as a volunteer, please visit your local Centrelink office or call 13 28 50 to check your eligibility.
Note that call charges apply to ‘13’ numbers from mobile phones.
Where can I get help to use the Volunteer Online Employment Services Trial?
For assistance using the Volunteer Online Employment Services Trial, visit https://jobsearch.gov.au/how-to-guide to access the user guides or contact the Department’s National Customer Service Line on 1800 805 260.
Further information on the Volunteer Online Employment Services Trial and a factsheet for participants can be found at Trialling Digital Solutions webpage.