Information for job seekers who wish to access employment services as a volunteer

Many job seekers who receive income support payments are required to use jobactive or the New Employment Services Trial (NEST) to find work.

Those who are not Fully Eligible for these services can Volunteer to receive employment assistance.

If you are a new job seeker who recently applied for an income support payment, you may have been referred to the Volunteer Online Employment Services Trial. Please complete your job seeker snapshot via the jobactive site to finish connecting to employment services. You will get more information once your claim has been assessed.

In the meantime you can use this site to search and apply for jobs, prepare a resume and find other useful information to help you in your job search effort.

What is the Volunteer Online Employment Services Trial?

From 9 December 2019, Volunteer job seekers who are eligible for jobactive or NEST may be able to access the Volunteer Online Employment Services Trial for up to twelve months.

The Volunteer Online Employment Services Trial aims to test whether Volunteers can self-manage effectively with online services and tests the digital approach to service delivery. Participants in the Trial will self-manage their job search through an online platform.

Volunteers registered prior to 9 December 2019 can continue to receive assistance from jobactive or NEST providers for up to six months.

Am I eligible for Volunteer Online Employment Services?

You are not eligible if you are receiving an income support payment with mutual obligation requirements, or are:

  • a full-time student
  • in paid employment for 15 hours or more per week
  • an overseas visitor on a working holiday visa
  • an overseas student studying in Australia
  • prohibited by law from working in Australia.

Some job seekers will remain eligible for face to face services under jobactive or the New Employment Services Trial. This includes newly arrived refugees, certain vulnerable youth and all retrenched workers and their partners.

Services Australia can assess your eligibility to participate in the Volunteer Online Employment Services Trial. Please visit your local Centrelink office or call 13 28 50 to check your eligibility.

What help can I get as a volunteer?

If you are eligible for the Volunteer Online Employment Services Trial, you can use a dashboard via the jobactive website or app to:

  • build a career profile and resume
  • get tips on and use tools for interviews
  • learn what employers want
  • undertake job searches and apply for jobs
  • access other online resources to support you to find work.

If you want to start and run a new small business, you may also be eligible to participate in the New Business Assistance with NEIS.

You can also look for jobs through the Find a Job search on the jobactive website or through the free Job Seeker JobSearch app available from iTunes and Google Play.

You can also visit the Job Outlook website to use the Skills Match tool to find out the types of work that might suit you, visit the Jobs Hub page to explore available job opportunities, and visit the National Careers Institute website to get more career information.

How do I volunteer for the Volunteer Online Employment Services Trial?

If you are interested in participating in the Volunteer Online Employment Services Trial as a volunteer, please visit your local Centrelink office or call 13 28 50 to check your eligibility.

Note that call charges apply to ‘13’ numbers from mobile phones.

Where can I get help to use the Volunteer Online Employment Services Trial?

For assistance using the Volunteer Online Employment Services Trial, visit the Job seeker user guides page on the Jobsearch website to access the user guides or contact the Department's Contact Centre on 1800 314 677.

More information

Further information on the Volunteer Online Employment Services Trial and a factsheet for participants can be found at Trialling Digital Solutions page.