Resources for Students
VET Student Loans Information Booklet
The VET Student Loans Information Booklet provides a summary of the key points a person applying for or receiving a VET Student Loan needs to know. You must read this booklet before applying for a VET Student Loan.
Fact Sheets and Forms
- How to submit an eCAF (electronic Commonwealth Assistance Form for VET Student Loans)
- VET Student Loans – Student engagement and progression FAQs
- VET Student Loans Course Caps Indexed Amounts (for students)
- VET Student Loans Parental Consent Form (for students under 18)
- Student Fact Sheet: Tax File Number (TFN) Mismatch
- Students can search for courses and course providers, including VET Student Loan approved courses and providers on the My Skills website
- Information for students about government assistance for financing tertiary study is available on the Study Assist website
Frequently Asked Questions
VET Student Loans are available for certain diploma level and above qualifications. You can search VET Student Loans approved qualifications on the My Skills website or check the VET Student Loans (Courses and Loan Caps) Determination 2016.
Students are eligible for a VET Student Loan if they:
- are enrolled in a VET Student Loans approved course offered by a VET Student Loans provider;
- meet citizenship/residency requirements;
- have a FEE-HELP balance of more than $0; and
- meet student entry requirements.
To see if you are likely to meet the eligibility requirements, check out the VET Student Loans Eligibility Tool on the My Skills website.
Detailed eligibility information can be found in the VET Student Loans Information Booklet. You should also speak to an approved VET Student Loans provider about accessing a VET Student Loan to pay for your studies. The provider will confirm if you are eligible to access a VET Student Loan.
For information on available assistance for other qualifications (e.g. lower level certificate vocational education and training courses) students should talk to their provider, check the My Skills website or refer to their relevant state or territory education website.
VET Student Loans are only available for approved courses. Eligible students will be entitled for loans up to a capped amount. The VET Student Loans (Courses and Loan Caps) Determination 2016 lists all VET Student Loan approved courses, as well as the maximum loan cap for each approved course. Students can also search VET Student Loans approved courses and providers on the My Skills website. VET Student Loans approved courses are identified by a highlighted 'VSL' symbol.
Students should note that providers may charge above the loan cap for a course. In such instances, students are expected to pay the difference. Payments will be required according to the provider's billing period.
After you enrol in a VET Student Loans approved course at a VET Student Loans approved provider, let your provider know that you wish to access a VET Student Loan. Your provider will assess whether you are eligible for a VET Student Loan and ask you to provide documents to prove that you meet the eligiblility criteria. Once your provider is satisfied that you are eligible, they will give the department your enrolment information through the electronic Commonwealth Assistance Form (eCAF) system. You will then receive an email from the department allowing you to sign into the eCAF system so that you can submit a Request for a VET Student Loan eCAF. Make sure to check your spam/junk email folders if you cannot see the email in your inbox. If you are having any difficulties submitting your eCAF, please see the How to submit an eCAF fact sheet or talk to your provider. Once you have submitted your eCAF, you will receive an email confirming your loan approval.
Please refer to the How to Submit an eCAF factsheet. If you are still having any difficulties or if the enrolment details on your eCAF are incorrect, contact your VET Student Loans provider.
Reminder: You must submit your eCAF on or before your first census day. If you do not submit your eCAF on or before the census day, you will not be able to access a VET Student Loan for that fee period.
If your provider is unable to help you, please submit an enquiry below.
Students should refer to the Student Complaints page for all complaints.
As the national regulator for VET, the Australian Skills Quality Authority (ASQA) is responsible for investigating allegations of issues with the quality of training or student treatment by training providers. ASQA uses information from the complaints process to determine how it regulates certain providers. Should you have concerns regarding your experiences, you may wish to submit a formal complaint to ASQA via their complaints page.
For further assistance and information regarding complaints and grievances, please refer to the Student Complaints Page.
Please refer to the Student Complaints page and see the frequently asked question, “My provider agreed to cancel my VET FEE-HELP/ VET Student Loans debt but it is still showing that it has not been cancelled”.
Information for students impacted by a provider closure is available on the Tuition Assurance and Provider Closures page.
From 1 July 2017, students must complete a progression survey for continued access to their VET Student Loan. An invitation email with login details to the eCAF system will be sent to you requesting that you indicate your study intent and complete a short survey. Depending on the duration of your course and the length of time you take to complete the course, you may be requested to complete this form more than once during the length of your course. If you do not complete the form and survey within the required time, you may be ineligible to continue accessing VET Student Loans to pay for the remainder of your course tuition fees.
Contact your provider if you have any queries. Please refer to the ‘Student engagement and progression FAQs factsheet’ for further information.
From 1 January 2018, loan caps for all VET Student Loans will be indexed. If you accessed a VET Student Loan in 2017 and intend to continue doing so in 2018, the indexed cap amount will apply to the remaining units of your course. If you are enrolled in a course in which the tuition fees are equal to or lower than the loan cap, you should not be affected by the indexation. However, if you are enrolled in a course in which the tuition fees are higher than the loan cap, you will be able to use the extra amount for the remainder of the course. For more detailed information on how indexation may affect you, please refer to the VET Student Loans Information Booklet.
If you are unable to find the information you need or have system faults, please submit an online enquiry form below.
I still need help
If the FAQ's above have not answered your question, you can submit an enquiry using the VET Student Loan enquiry form.