National Training Complaints Hotline


Prior to lodging a formal complaint with the National Training Complaints Hotline, it is important to follow the formal grievance process of the training organisation with which you have a grievance.

The National Training Complaints Hotline is a joint initiative between the Commonwealth, state and territory governments.

Anyone with a complaint or query about the training sector now has one number to call, so they can report a complaint and have it referred to the right authority for consideration.

How to make a complaint

Consumers can register a complaint with the National Training Complaints Hotline by:

Phone: 13 38 73 – Please select option 4.

Email: Please see the process for submitting an email complaint.

Please note that your call will be directed to Skilling Australia which covers many vocational education and training matters. For concerns and complaints regarding vocational education and training please select option 4.

The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.

Frequently Asked Questions

View the Frequently Asked Questions to understand more about how the National Training Complaints Hotline operates.

News for students regarding training provider site closures

Students who are concerned about recent provider closures are asked to check the Study Assist website for updates  at the Study Assist website. The Study Assist website will provide information about each provider and their relevant contact information.

Other useful contacts

While the National Training Complaints Hotline helps connect you with the most appropriate organisation to assist you, in some cases you may want to make direct contact with an organisation. Some useful links are below.

New South Wales



Western Australia

South Australia


Australian Capital Territory

Northern Territory



The following is a list of all the resources that are associated with National Training Complaints Hotline.


  1. National Training Complaints Hotline- Complaint record

    Created: 22 April 2016  |  Last modified: 2 August 2017

    Enables complainants to record their contact details and outline their complaint and desired outcome.

  2. National Training Complaints Hotline- Verification of Consent

    Created: 22 April 2016

    If you are making a complaint on behalf of someone else (either an individual or a group) you will also need to complete the Verification of Consent form and return it with the...

  3. National Training Complaints Hotline: Template to use when drafting a letter providing verification of authority to make a complaint on behalf of another person

    Created: 21 July 2015

    The following form will enable the National Training Complaints Hotline website to verifying that you have authority to submit a complaint on behalf of another person.