Members were updated on the current caseload and trends for jobactive and NEST and increase in referrals to the online employment services system.
Members were provided with an update on the National Customer Service Line and Digital Contact Centre, with most queries relating to Mutual Obligation contingency arrangements coming from new income support recipients.
Members discussed the NEST evaluation, including the engagement of Social Research Centre to complete the longitudinal case study research on the job seeker experience in NEST.
Members also spoke about Australia’s economic recovery and the role of Employment Services. Members were asked to provide input on ways the working groups in the two trial regions should be used during this COVID-19 economic recovery phase.
Forward Meeting Schedule
The next meeting of the Reference Group, to be held on 18 June 2020, will discuss the following items:
- Financial Viability Analysis on the model
- Online snapshot evaluation
- User Centred Design
- Labour Market conditions and economic recovery for employment services