Notices of debt removal through the VET FEE-HELP Student Redress Measures

New legislation commenced on 1 January 2019 allowing the removal of VET FEE-HELP debt incurred because of inappropriate conduct by a VET FEE-HELP provider or their agent.

The following notices are for the purposes of clause 46AA(8) of Schedule 1A of the Higher Education Support Act 2003.

Notice for former students of Australian Institute of Professional Education Pty Ltd (AIPE)

If you were enrolled into a course with Australian Institute of Professional Education Pty Ltd (AIPE) and commenced studies between 1 January 2013 and 1 December 2015 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using this new legislation, VET FEE-HELP debts have been removed (and FEE-HELP balances re-credited) for students:

  • who were enrolled into and commenced in a VET course with AIPE between 1 January 2013 and 1 December 2015;
  • for whom there is evidence they did not complete the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that AIPE (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

The decision was made on the basis of findings against AIPE by the Federal Court of Australia in the case of Australian Competition and Consumer Commission v Australian Institute of Professional Education Pty Ltd (in liq) (No 3) [2019] FCA 1982, as well as existing data and information held by the department.

How can I check if I have a VET FEE-HELP debt with AIPE?

If you think you may have incurred a VET FEE-HELP debt for a course with AIPE, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by AIPE.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of ASCET Institute of Technology Pty Ltd

If you were enrolled into a course with ASCET Institute of Technology Pty Ltd (ASCET) in 2015 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using this new legislation, VET FEE-HELP debts have been removed (and FEE-HELP balances re-credited) for students:

  • who commenced in a VET course with ASCET between 1 January 2015 and 31 December 2015;
  • for whom there is evidence they did not complete, or it is reasonably likely they did not complete, the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that ASCET (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

The decision was made on the basis of existing data and information held by the department and other agencies.

How can I check if I have a VET FEE-HELP debt with ASCET?

If you think you may have incurred a VET FEE-HELP debt for a course with ASCET, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by ASCET.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of The Australian Academy of Business

If you were enrolled into a course with The Australian Academy of Business (TAAB) and commenced studies between 1 January 2014 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using this new legislation, VET FEE-HELP debts have been removed (and FEE-HELP balances re-credited) for students:

  • who commenced in a VET course with TAAB between 1 January 2014 and 31 December 2016;
  • for whom there is evidence they did not complete, or it is reasonably likely they did not complete, the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that TAAB (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

The decision was made on the basis of existing data and information held by the department and other agencies.

How can I check if I have a VET FEE-HELP debt with TAAB?

If you think you may have incurred a VET FEE-HELP debt for a course with TAAB, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by TAAB.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of Unique International College Pty Ltd

If you were enrolled into a course with Unique International Pty Ltd (Unique) and commenced studies between 1 January 2014 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using this new legislation, VET FEE-HELP debts have been removed (and FEE-HELP balances re-credited) for students:

  • who commenced in a VET course with Unique between 1 January 2014 and 31 December 2016;
  • for whom there is evidence they did not complete, or it is reasonably likely they did not complete, the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that Unique (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

The decision was made on the basis of existing data and information held by the department.

How can I check if I have a VET FEE-HELP debt with Unique?

If you think you may have incurred a VET FEE-HELP debt for a course with Unique, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Unique.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of Asia Pacific Training Institute Pty Ltd

If you were enrolled into a course with Asia Pacific Training Institute Pty Ltd (APTI) and commenced studies between 1 January 2013 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using the new legislation, VET FEE-HELP debts have been removed (and HELP balances re-credited) for students:

  • who commenced in a VET course with Asia Pacific Training Institute Pty Ltd between 1 January 2013 and 31 December 2016;
  • for whom there is evidence they did not complete, or it is reasonably likely they did not complete, the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that Asia Pacific Training Institute Pty Ltd (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

How can I check if I have a VET FEE-HELP debt with Asia Pacific Training Institute Pty Ltd?

If you think you may have incurred a VET FEE-HELP debt for a course with Asia Pacific Training Institute Pty Ltd, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Asia Pacific Training Institute Pty Ltd.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of Franklyn Scholar Pty Ltd 

If you were enrolled into a course with Franklyn Scholar Pty Ltd (Franklyn Scholar) and commenced studies between 1 January 2014 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using the new legislation, VET FEE-HELP debts have been removed (and HELP balances re-credited) for students:

  • who commenced in a VET course with Franklyn Scholar between 1 January 2014 and 31 December 2016; 
  • for whom there is evidence they did not complete, or it is reasonably likely they did not complete, the VET FEE-HELP units in the course; and
  • who had a VET FEE-HELP debt for those incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under sub-clause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that Franklyn Scholar (or its agents) engaged in inappropriate conduct in relation to the person’s unit of study or course.

How can I check if I have a VET FEE-HELP debt with Franklyn Scholar?

If you think you may have incurred a VET FEE-HELP debt for a course with Franklyn Scholar, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Franklyn Scholar

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of Cornerstone Investments (Aust) Pty Ltd trading as Empower Institute (Empower Institute)

If you were enrolled by Empower Institute between 1 March 2014 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using the new legislation, VET FEE-HELP debts have been removed (and FEE-HELP balances re-credited) for students who:

  • were enrolled in the following VET courses with Empower Institute from 1 March 2014 and 31 December 2016, Diploma of Business, Diploma of Management, Diploma of Early Childhood Education and Care; and
  • had a VET FEE-HELP debt for incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Employment, Skills, Small and Family Business under subclause 46AA(1) of schedule 1A of the Higher Education Support Act 2003. The decision was made on the basis of findings against Empower Institute by the Federal Court of Australia in the case of ACCC and Commonwealth v Cornerstone Investment Aust Pty Ltd (in Liq) (No4) [2018] FCA, as well as existing data and information held by the department.

Notice for former students of Careers Australia Education Institute Pty Ltd (Careers)

If you were enrolled by Careers between 1 August 2013 and 31 March 2015 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using the new legislation, VET FEE-HELP debts have been removed (and HELP balances re-credited) for students who enrolled with Careers between 1 August 2013 and 31 March 2015 and for whom there is evidence they did not complete any VET FEE-HELP units in the course.

The decision was made largely on the basis that in 2016, Careers’ parent entity gave a court enforceable undertaking (following investigatory action undertaken by the NSW Department of Fair Trading and the Australian Competition and Consumer Commission), admitting to Careers or its agents acting unconscionably in relation to its enrolment of students (ACCC Careers Australia Group Limited (Careers Australia) - s.87B undertaking 16 May 2019), as well as on the basis of existing data and information held by the department.

How can I check if I have a VET FEE-HELP debt with Careers?

If you think you may have incurred a VET FEE-HELP debt for a course with Careers, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Careers.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

How can I check if I have a VET FEE-HELP debt with Empower Institute?

If you think you may have incurred a VET FEE-HELP debt for a course with Empower Institute, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Empower Institute (Cornerstone Investments (Aust) Pty Ltd).

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notice for former students of Productivity Partners Pty Ltd (trading as Captain Cook College)

If you were enrolled by Captain Cook College between 1 January 2015 and 31 December 2016 you may have had your VET FEE-HELP debt removed.

What does this Notice mean?

Using the new legislation, VET FEE-HELP debts have been removed (and HELP balances re-credited) for students who:

  • were enrolled in a VET course with Captain Cook College from 1 January 2015 and 31 December 2016; and
  • had a VET FEE-HELP debt for incomplete units of study in those courses.

This decision was made by a delegate of the Secretary of the Department of Education under subclause 46AA(1) of schedule 1A of the Higher Education Support Act 2003 because it is considered reasonably likely that Captain Cook College engaged in inappropriate conduct in relation to the person’s unit of study or course.

How can I check if I have a VET FEE-HELP debt with Captain Cook College?

If you think you may have incurred a VET FEE-HELP debt for a course with Captain Cook College, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Captain Cook College (Productivity Partners Pty Ltd).

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).

Notification to persons enrolled by Cornerstone Investment Aust Pty Ltd (trading as ‘Empower Institute’) from 1 June 2014 to 15 December 2014 

Using the new legislation, VET FEE-HELP debts have been removed (and HELP balances re-credited) for students who:

  • were enrolled in a VET course (Diploma of Business, Diploma of Management or Diploma of Early Childhood Education) with Empower Institute between 1 June 2014 and 15 December 2014, who never completed a unit of study in those courses; and
  • who incurred a VET FEE-HELP debt for incomplete units of study in those courses, have had their FEE-HELP balances re-credited for those units.

This decision has been made by a delegate of the Secretary of the Department of Education under clause 46AA(1) of Schedule 1A of HESA, on the basis of findings against Empower Institute by the Federal Court of Australia in the case of ACCC and Commonwealth v Cornerstone Investment Aust Pty Ltd (in liq) (No4) [2018] FCA, as well as existing data and information held by the department.  

If you think you may have incurred a VET FEE-HELP debt for a course with Empower, you can check whether you are affected by this decision by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Empower Institute.

If, in checking myHELPbalance, you see that you have a VET FEE-HELP debt which you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at the Commonwealth Ombudsman VET Student Loans website or on 1300 362 072 (select option 2).