Online Employment Services Trial research

The Department of Employment, Skills, Small and Family Business (formerly the Department of Jobs and Small Business) is testing the delivery of some employment assistance online, and wants to speak to job seekers to understand their experiences.

On 1 July 2018, the former Department of Jobs and Small Business (the department) implemented the Online Employment Services Trial, which delivers employment services to job seekers online. The trial was announced in January 2018.

ORIMA Research, on behalf of the department, will conduct fieldwork to inform the evaluation of the trial. This research will help refine online employment services and help inform future policy. ORIMA will contact job seekers to participate in a survey about their experience of online employment services.

Participation in this research is voluntary, and will not affect participants’ Centrelink services or payments. No individuals will be identifiable. Information collected by ORIMA is protected by law under the Privacy Act 1988 (Cth).

More information about the Online Employment Services Trial can be found on the future of employment services page.