Coronavirus (COVID-19) information for ParentsNext participants

In line with current COVID-19 servicing arrangements, ParentsNext providers are continuing to service and support participants by making monthly phone calls to check in and offer assistance as required.

From early June 2020, there will be a gradual return to ParentsNext participation requirements and participants are encouraged to start re-engaging with their ParentsNext activity if possible and safe to do so. 

To help participants re-engage in appointments and activities they may receive reminder SMS messages or inbox reminders about attending or missing their appointment or activity. However, attending ParentsNext appointments and activities is still voluntary for the time being. 

Participants need to continue to report fortnightly to Centrelink to keep receiving Parenting Payment. More information about Centrelink reporting is on the Services Australia website.

Please see the COVID-19 ParentsNext participants – FAQs.


ParentsNext logo

ParentsNext is an Australian Government support program to help you plan your next steps towards study or work.

There are many benefits for you by participating in ParentsNext. ParentsNext consultants work with parents and carers to help build confidence, develop skills and access local support and services to plan for the future.

Parents and carers don’t need to start looking for a job while in the program. Taking part in ParentsNext will put them in a better position to act on opportunities when the time is right.

Who takes part in ParentsNext?

ParentsNext is for parents and carers who:

  • have received Parenting Payment for the last 6 months
  • care for a child over 6 months and under 6 years of age 
  • have not reported paid work to Centrelink in the last 6 months.

Centrelink will contact parents and carers, and if they are eligible, will refer them to ParentsNext. For more information on eligibility please refer to the ParentsNext Eligibility, Referral, Direct Registration and Commencement guideline or contact the National Customer Service Line on 1800 805 260 (free call from landlines).

How does ParentsNext support parents?

Support through ParentsNext might include:

  • help with finding a course or work experience 
  • putting you in touch with other parents
  • help with arranging financial support for childcare and study, and if available, access to wage subsidies
  • help with skills such as writing a resume and job interview practice
  • connecting you with local services including for domestic and family violence, counselling and emotional support.

ParentsNext may be able to provide funding for parents living in the following locations:

ParentsNext may be able to provide funding for parents living in these following locations
State Location
NSW Bankstown, Wyong, Shellharbour, Dubbo, Sydney‑Central, Mid Coast, Orange, North Coast,  Tamworth
NT Darwin-Palmerston, Alice Springs
SA Playford, Port Adelaide, Port Augusta & Whyalla
Qld Cairns, Logan, Rockhampton, Toowoomba, Mackay, Townsville
WA Kwinana, Perth-South, Perth-East, Geraldton and Broome
TAS Burnie and Brighton
VIC Greater Shepparton, Hume and Mildura

What do participants do in ParentsNext?

There are four main things you are asked to do while in ParentsNext to keep receiving the Parenting Payment.

  1. Attend appointments with your ParentsNext provider – this is a chance to talk to your provider about your education and employment goals and your progress against these. After the first interview, appointments can be face to face or by phone. Appointments need to be held at least once every 3 months.
  2. Choose activities – parents in ParentsNext are asked to do activities to help prepare them for work. You will be asked to choose an activity that is a suitable fit with your family life and education/employment goals. If an activity doesn’t suit or stops working for you, please let your provider know.
  3. Make and agreed Participation Plan – the plan records your education and work goals. It outlines the activities, reporting requirements and appointments you have agreed to do. When you make new plans with your provider, you have 10 days to think about whether it suits before you sign it.   
  4. Reporting – parents in ParentsNext may be asked to do two kinds of reporting: to Centrelink via myGov or Express Plus Centrelink app and to ParentsNext via the job seeker app. Your ParentsNext Participation Plan will record what you need to do to report. If you don’t report by close of business on reporting day your payments will be put on hold and you will need to contact your provider to reinstate it.

There are answers to more key questions about ParentsNext on our frequently asked questions page.

Want more information?