Coronavirus (COVID-19) information for ParentsNext participants

In response to the COVID 19 pandemic, ParentsNext participants are not required to participate in ParentsNext activities or appointments (including with Centrelink) and will not have compliance requirements during this period. However, participants need to continue to report fortnightly to Centrelink to keep receiving Parenting Payment*. More information about Centrelink reporting is on the Services Australia website.

Your provider will continue to service and support you by making monthly phone calls to check in with you and offer assistance as required.

If you are able to continue to undertake activities, for example, online education courses, we encourage you to do so.

Please see the COVID-19 ParentsNext participants – FAQs and Factsheet for more information.

*The department is aware of temporary issues with Centrelink fortnightly reporting. Please check Services Australia advice.

ParentsNext

For: 
ParentsNext logo

ParentsNext is an Australian Government support program to help you plan your next steps towards study or work.

There are many benefits for you by participating in ParentsNext. ParentsNext consultants work with parents and carers to help build confidence, develop skills and access local support and services to plan for the future.

Parents and carers don’t need to start looking for a job while in the program. Taking part in ParentsNext will put them in a better position to act on opportunities when the time is right.

Who takes part in ParentsNext?

ParentsNext is for parents and carers who:

  • have received Parenting Payment for the last 6 months
  • care for a child over 6 months and under 6 years of age 
  • have not reported paid work to Centrelink in the last 6 months.

Centrelink will contact parents and carers, and if they are eligible, will refer them to ParentsNext. For more information on eligibility please refer to the ParentsNext Eligibility, Referral, Direct Registration and Commencement guideline or contact the National Customer Service Line on 1800 805 260 (free call from landlines).

How does ParentsNext support parents?

Support through ParentsNext might include:

  • help with finding a course or work experience 
  • putting you in touch with other parents
  • help with arranging financial support for childcare and study, and if available, access to wage subsidies
  • help with skills such as writing a resume and job interview practice
  • connecting you with local services including for domestic and family violence, counselling and emotional support.

ParentsNext may be able to provide funding for parents living in the following locations:

ParentsNext may be able to provide funding for parents living in these following locations
State Location
NSW Bankstown, Wyong, Shellharbour, Dubbo, Sydney‑Central, Mid Coast, Orange, North Coast,  Tamworth
NT Darwin-Palmerston, Alice Springs
SA Playford, Port Adelaide, Port Augusta & Whyalla
Qld Cairns, Logan, Rockhampton, Toowoomba, Mackay, Townsville
WA Kwinana, Perth-South, Perth-East, Geraldton and Broome
TAS Burnie and Brighton
VIC Greater Shepparton, Hume and Mildura

What do participants do in ParentsNext?

There are four main things you are asked to do while in ParentsNext to keep receiving the Parenting Payment.

  1. Attend appointments with your ParentsNext provider – this is a chance to talk to your provider about your education and employment goals and your progress against these. After the first interview, appointments can be face to face or by phone. Appointments need to be held at least once every 3 months.
  2. Choose activities – parents in ParentsNext are asked to do activities to help prepare them for work. You will be asked to choose an activity that is a suitable fit with your family life and education/employment goals. If an activity doesn’t suit or stops working for you, please let your provider know.
  3. Make and agreed Participation Plan – the plan records your education and work goals. It outlines the activities, reporting requirements and appointments you have agreed to do. When you make new plans with your provider, you have 10 days to think about whether it suits before you sign it.   
  4. Reporting – parents in ParentsNext may be asked to do two kinds of reporting: to Centrelink via myGov or Express Plus Centrelink app and to ParentsNext via the job seeker app. Your ParentsNext Participation Plan will record what you need to do to report. If you don’t report by close of business on reporting day your payments will be put on hold and you will need to contact your provider to reinstate it.

There are answers to more key questions about ParentsNext on our frequently asked questions page.

Want more information?

Resources

The following is a list of all the resources that are associated with ParentsNext.

Results

  1. Arabic ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Arabic.

  2. Assistance to Participants and Appointments Guideline

    Created: 26 July 2019  |  Last modified: 17 March 2020

    This Guideline specifies ParentsNext Providers’ responsibilities for assisting Participants, including booking and managing Appointments, meeting the minimum Service standards...

  3. Assyrian ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Assyrian.

  4. Best Practice Guide- Accessing Local Library Facilities

    Created: 3 January 2020

    Document which describes the appropriate use of libraries, including examples on the best practice when using library facilities, resources and programs.

  5. Burmese ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Burmese.

  6. Capability Assessment

    Created: 31 July 2018  |  Last modified: 2 December 2019

    A Capability Assessment is a key component of the Targeted Compliance Framework. It is further protection for the most vulnerable Participants and provides another opportunity...

  7. Capability Interviews

    Created: 31 July 2018  |  Last modified: 2 December 2019

    The Capability Interview is a key component of the Targeted Compliance Framework (TCF). Capability Interviews provide additional protection for vulnerable Participants. The...

  8. Chinese ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Chinese.

  9. Compulsory Participation Plan (translated into Arabic)

    Created: 14 January 2020

    ParentsNext Compulsory Participation Plan template in Arabic.

  10. Compulsory Participation Plan (translated into Assyrian)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Assyrian.

  11. Compulsory Participation Plan (translated into Burmese)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Burmese. 

  12. Compulsory Participation Plan (translated into Chinese)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Chinese.

  13. Compulsory Participation Plan (translated into Dari)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Dari.

  14. Compulsory Participation Plan (translated into Dinka)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Dinka.

  15. Compulsory Participation Plan (translated into Farsi)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Farsi.

  16. Compulsory Participation Plan (translated into Khmer)

    Created: 11 December 2019

    ParentsNext Compulsory Participation Plan template in Khmer.

  17. Compulsory Participation Plan (translated into Somali)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Somali.

  18. Compulsory Participation Plan (translated into Vietnamese)

    Created: 12 December 2019

    ParentsNext Compulsory Participation Plan template in Vietnamese.

  19. Concurrent referrals to jobactive, Transition to Work and New Business Assistance with NEIS Guideline

    Created: 26 July 2019  |  Last modified: 17 March 2020

    Eligible Compulsory Participants may concurrently participate in jobactive, Transition to Work or New Business Assistance with NEIS. This Guideline sets out Providers’...

  20. Coronavirus (COVID-19)- Employment services: Information for job seekers and participants

    Created: 13 March 2020  |  Last modified: 27 March 2020

    This information sheet outlines advice for job seekers and participants who are currently registered with an employment services provider (including, but not limited to,...

  21. Coronavirus (COVID-19)- Information for employment service providers

    Created: 13 March 2020  |  Last modified: 27 March 2020

    This information sheet outlines how we can work together to mitigate the risk of exposure to COVID-19 and potential disruptions to employment service delivery, taking informed...

  22. COVID-19 ParentsNext Factsheet

    Created: 31 March 2020

    COVID-19 ParentsNext Factsheet

  23. COVID-19 ParentsNext participants – Frequently Asked Questions

    Created: 31 March 2020

    In response to the COVID-19 pandemic, this document provides information for ParentsNext participants.

  24. Dari ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Dari.

  25. Dinka ParentsNext Complaints, Compliments and Suggestions Form

    Created: 3 October 2018  |  Last modified: 1 July 2019

    The ParentsNext feedback form translated to Dinka.

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