Tuition Assurance and Provider Closures

For: 

What is tuition assurance?

‘Tuition assurance’ refers to the protections and assistance available to support VET Student Loans (VSL) and FEE-HELP or HECS-HELP loans students, in the event that their education provider stops delivering their course or closes entirely. This also refers to assistance provided to VET FEE-HELP students whose provider closed prior to 2018.

This page contains information about tuition assurance for VSL and VET FEE-HELP students and private providers.

If you are a higher education student or provider, and would like information about tuition assurance, please visit the HELP and other information page on the Department of Education website.

If you are an international student or international education provider, and would like information about the Tuition Protection Service, please visit the Tuition Protection Service website.

Resources

Fact Sheets for Students and Providers

New tuition protection arrangements from 2020

The Australian Government has expanded the successful Tuition Protection Service (TPS) for international students to include similar protections for domestic students accessing a VET Student Loan, or a FEE-HELP or HECS-HELP loan at a private provider. 

The new tuition protection arrangements commenced on 1 January 2020. Information about the new tuition protection arrangements from 2020 is available on the New VSL Tuition Protection page. 

Information for students

Tuition assurance assistance for students impacted by a provider closure from 1 January 2018

Who is eligible for tuition assurance support?

VSL and grandfathered VET FEE-HELP students who are studying at the time their provider ceases to deliver their course or closes entirely may be eligible for tuition assurance assistance (other students, please see below for support contact details). 

What type of tuition assurance assistance is available?

VSL and grandfathered VET FEE-HELP students who are eligible for tuition assurance assistance will be supported to complete their course at a replacement provider.

How do I access tuition assurance assistance?  

The Department of Employment, Skills, Small and Family Business’ third-party tuition assurance administrator will contact all impacted students within 10 business days of a course/provider closure. The tuition assurance administrator will inform students of next steps, including providing details regarding the scheduling of student information sessions.

If you have not been contacted after 10 business days, please contact the tuition assurance administrator on 1300 259 044 or email administrator@ta.education.gov.au to confirm they have your correct contact details. 

Can I find my own provider and replacement course without assistance from the tuition assurance administrator? 

If you are eligible for tuition assurance assistance, it is recommended that you do not organise your own replacement provider, as that provider may charge you an additional fee for replacement components. The tuition assurance administrator will provide you with suitable options for replacement courses (where available) and facilitate the placement process to make sure your new provider is aware of your circumstances and any entitlements you may have.

What else do I need to do if my provider has ceased to deliver my course or closed entirely?

As a first step, it is very important that you obtain and keep any records of your enrolment, course schedule, statement of attainment, placement / practical logbooks, records of results achieved for the course and where possible, copies of your submitted / marked assessments. These records are important as they prove which components of your course you have already completed.

How do I obtain my student records?

In the first instance, and where possible, you should contact your provider to request your records / statement of attainment. If your provider used an online portal, you may be able to access your statement of attainment / copies of assessment through it.

VSL or VET FEE-HELP students who are unable to obtain a statement of attainment from their provider may be able to access their academic transcript from the Australian Skills Quality Authority.

Australian Skills Quality Authority (ASQA)

Contact Type Contact Details
Phone (within Australia) 1300 701 801
Phone (outside Australia) +61 3 8613 3910
Availability Monday to Friday, 9am-7pm (Australian Eastern Standard Time)
Online / Email Contact ASQA online by completing the online form or email enquiries@asqa.gov.au

How do I check my VET Student Loan / VET FEE-HELP loan balance?

You can check your loan balance on your myHELPbalance

To access MyUniAssist you will need your Commonwealth Higher Education Student Support Number (CHESSN). You can find your CHESSN on your Commonwealth Assistance Notice (CAN). If you need help identifying your CHESSN, please email VETTuitionAssurance@employment.gov.au. Please include your full name, date of birth and any addresses your training provider may have had on file for you. 

You can also check your current HELP debt balance (which will show indexation and any payments you have made) online via the myGov website or by calling the Australian Taxation Office (ATO) on 13 28 61. You will have to advise the ATO of your tax file number (TFN) before they will disclose any personal information to you. 

I am a loans student but also paid upfront fees - what assistance is available? 

VSL / VET FEE-HELP students who also paid more than $1,500 in up-front payments can contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.

Students who paid less than $1,500 in up-front payments can contact the Australian Competition and Consumer Commission on 1300 302 502.

Tuition assurance activations/provider closures since
1 January 2018

Current tuition assurance activations/closures Student loan type Additional information for students
Provider details Date of closure or Course Cessation VET FEE-HELP FEE-HELP VET Student Loans International students
Australian International Skills Training Pty Ltd

11 November 2019

VSL students

An information session for VSL students was held via webinar on Thursday 21 November 2019.

A copy of the presentation can be found Australian International Skills Training Information webinar session.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you paid upfront fees and require assistance, please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.

If you paid upfront fees of less than $1,500 and require assistance, please contact the Australian Competition and Consumer Commission on 1300 302 502 or via the ACC's website.

Contour Systems Pty Ltd (RTO code 90504)

29 May 2019

VET FEE-HELP/ VSL students

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you paid upfront fees and require assistance, please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.

If you paid upfront fees of less than $1,500 and require assistance, please contact the Australian Competition and Consumer Commission on 1300 302 502 or via the ACC's website.

BCA National Training Group (RTO code 91758)

18 March 2019

VSL students

See the BCA National Information webinar session slides page for Information webinar session slides.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you paid upfront fees of more than $1,500 and require assistance, please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.

If you paid upfront fees of less than $1,500 and require assistance, please contact the Australian Competition and Consumer Commission on 1300 302 502 or via the ACC's website.

International students

If you were an INTERNATIONAL student studying at BCA National Training Group and require tuition assurance assistance, please contact administrator@tps.gov.au

Pragmatic Training Pty Ltd (RTO code 121391)

3 October 2018

VET FEE-HELP/ VSL students

See the Pragmatic and Parapharm Training closure information session page for Information session presentation slides.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you paid upfront fees and require assistance, please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au

If you paid upfront fees of less than $1,500 and require assistance, please contact the Australian Competition and Consumer Commission on 1300 302 502 or via the ACC's website.

International students

If you were an INTERNATIONAL student studying at Pragmatic Training Pty Ltd and require assistance please email administrator@tps.gov.au or phone 1300 980 434.

ParaPharm Pty Ltd t/a Paramount College (RTO code 51156)

3 October 2018

FEE-HELP students

See the Pragmatic and Parapharm Training closure information session page for information session presentation slides.
If you were a FEE-HELP student studying at Paramount College and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

If you paid upfront fees of more than $1,500 and require assistance, please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.

If you paid upfront fees of less than $1,500 and require assistance, please contact the Australian Competition and Consumer Commission on 1300 302 502 or via the ACC's website.

The department also provided tuition assurance assistance for students from the following 2018 provider closures: 

  • Diversity Skills Training Pty Ltd (closed 4 June 2018)
  • The Mask Academy Pty Ltd (closed 6 April 2018)
  • Dazzle-M Pty Ltd (closed 11 January 2018)

If you were a VSL or VET FEE-HELP student studying with one of these providers and still require tuition assurance assistance, please email VETTuitionAssurance@employment.gov.au

Tuition assurance assistance for students impacted by a pre-1 January 2018 provider closure

If you were a VSL or VET FEE-HELP student affected by a course or provider closure that occurred before 1 January 2018 and require information regarding tuition assurance, please email VETTuitionAssurance@employment.gov.au.

Support provided for other (non-loans) VET students impacted by a provider closure

  • Domestic students accessing state funding or subsidies: please contact your state or territory’s Department of Education.
  • Domestic full-fee paying VET students who have paid more than $1500 in up-front payments: please contact the Australian Skills Quality Authority (ASQA) info line on 1300 701 801 or via email at enquiries@asqa.gov.au.
  • Domestic full-fee paying students who paid less than $1500 in up-front payments: please contact the Australian Competition and Consumer Commission on 1300 302 502.

Information for providers

New tuition protection arrangements

New tuition protection arrangements will commence on 1 January 2020. Information about the new tuition protection arrangements can be found on the New tuition protection Q & As for VET Student Loans page.

When will the interim tuition assurance arrangements end?

The Department of Employment, Skills, Small and Family Business will continue to manage interim tuition assurance arrangements for VSL and remaining grandfathered VET FEE-HELP students until 31 December 2019. 

What are my responsibilities in respect to assisting displaced tuition assurance students as a VET Student Loans provider?

Please refer to the Tuition Assurance Replacement Provider Requirements and Information and Tuition Assurance: Replacement Provider FAQs fact sheets for detailed information regarding what is required of replacement providers assisting displaced tuition assurance students.