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  1. How to use a Manual Employment Pathway Plan (EPP) Job Aid (JSA)Archived

    Created: 3 February 2012

    This Job Aid details how to process an offline EPP using a manual form. It is to be used by providers who are servicing remote job seekers and also for any instances when...

  2. How to use an Offline Employment Pathway Plan (EPP) Job Aid (DES)Archived

    Created: 3 February 2012

    This Job Aid details how to process an offline EPP using the offline EPP system. It is to be used by Disability Employment Services (DES) providers who are servicing...

  3. I have a Participant who wants to change Programs, so they wont be liable for DES Disability?Archived

    Created: 3 February 2012

    This Q&A document answered the Employment Services question 'I have a Participant who wants to change Programs, so they wont be liable for DES Disability?'

  4. Industry Reference Group ReportArchived

    Created: 3 February 2012

    This is the Report of the Industry Reference Group (IRG) established by the Minister for Employment Participation, the Hon Mark Arbib MP, to provide advice on a performance...

  5. Initial Interview and Commencement Job AidArchived

    Created: 3 February 2012

    This job aid gives information on how to complete a range of pre-interview preparation tasks prior to each Appointment with Participants. This allows the DES provider to gather...

  6. Issues raised at DES Performance and Policy information sessions AdviceArchived

    Created: 3 February 2012

    Issues and responses raised at the DES Performance and Policy information sessions held around the country in June and July 2010.

  7. Manual Comprehensive Compliance Assessment (CCA) Process Job Aid (DES)Archived

    Created: 3 February 2012

    This document contains information on the Manual Comprehensive Compliance Assessment (CCA) Process

  8. Minimum Wage Advice (DES)Archived

    Created: 3 February 2012

    Updated Minimum Wage Advice

  9. No Show No Pay Failures Job AidArchived

    Created: 3 February 2012

    This document contains an explanation of the No Show, No Pay failure type and how it is managed by the provider.

  10. Notification Job Aid (includes verbal notification scripts)Archived

    Created: 3 February 2012

    This page contains information on the requirements for job seeker Notification including verbal scripts, reasonable notice and legislative requirements.

  11. NPA Performance Framework GuidelinesArchived

    Created: 3 February 2012

    The NPA Performance Framework is designed to aid performance and continuous improvement of quality Supported Wage System (SWS) and Ongoing Support Assessment (OSA) services.

  12. Offline Employment Pathway Plans Advice (DES)Archived

    Created: 3 February 2012

    This document contains advice about Offline Employment Pathway Plans

  13. Outcomes based on Part-Time Employment and Part-Time Education combined Fact Sheet (DES)

    Created: 3 February 2012

    Fact Sheet for Outcome Fees based on part-time Employment and part-time Education combined that leads to a Full Outcome Fee PCP

  14. Participation Profile Advice (DES)Archived

    Created: 3 February 2012

    This advice document outlines the purpose of the participation profile.

  15. Participation Requirements for job seekers aged 55+ Advice (JSA)Archived

    Created: 3 February 2012

    This document outlines the participation requirements for job seekers ages 55+ and how these job seekers are able to satisfy their requirements.

  16. Participation Requirements for job seekers aged 55 Advice (DES)Archived

    Created: 3 February 2012

    This advice document outlines the participation requirements for Participants aged 55+ Advice

  17. Participation Requirements for Participants with a current and future Partial Capacity to Work of 0?7 or 8?14 hours per week Advice (DES)Archived

    Created: 3 February 2012

    This advice document outlines the participation requirements for participants with a partial capacity to work of 15-22 or 23-29 hours per week and how these participants can...

  18. Participation Requirements for Participants with a Temporary Reduced Work Capacity of 0?7 or 8?14 hours per week AdviceArchived

    Created: 3 February 2012

    This document outlines the activity test/participation requirements for pregnant job seekers.

  19. Participation Requirements for Principal Carer Parents Advice (DES)Archived

    Created: 3 February 2012

    This advice document outlines the participation requirements for principle carer parents and how these participants can satisfy their participation requirements.

  20. Pathway to Voluntary Work Job AidArchived

    Created: 3 February 2012

    This document has been developed to enable Job Services Australia providers to better understand the pathway to Voluntary Work activities for job seekers.

  21. Disability Employment Services Performance Framework for Job Seekers Fact SheetArchived

    Created: 3 February 2012

    The Australian Government has Disability Employment Services to help you find and keep a job. To make sure providers are doing the best job they can the government closely...

  22. Disability Employment Services Performance Framework for Providers Fact SheetArchived

    Created: 3 February 2012

    The Australian Government has developed stronger performance management approaches for Disability Employment Services (DES) providers, in close consultation with providers and...

  23. Pre-interview preparation Job Aid (DES)Archived

    Created: 3 February 2012

    This job aid explains how to Commence a Participant by conducting an initial interview.

  24. DES Provider Completes the Program Review Job AidArchived

    Created: 3 February 2012

    This job aid briefly explains how a provider completes the Program Review.

  25. DES provider preparation for an Ongoing Support Assessment AdviceArchived

    Created: 3 February 2012

    The purpose of this advice is to provide information to assist DES providers prepare for an Ongoing Support Assessment (OSA), including gathering and documenting evidence prior...

  26. Providing Evidence to Tribunals Advice (DES)Archived

    Created: 3 February 2012

    This document contains information on what is required from a provider if they are asked to give evidence in Social Security appeal cases where a person is appealing a decision...

  27. Qualifying Training Course and Outcomes Job AidArchived

    Created: 3 February 2012

    This job aid provides information on how to submit a QTC into the IT system.

  28. Reasonable Excuse Fact Sheet (DES)Archived

    Created: 3 February 2012

    This document contains information on what is a reasonable excuse

  29. Recording a Provider Exit Job Aid (DES)Archived

    Created: 3 February 2012

    This document is a Job Aid on recording a Provider Exit.

  30. Referrals to Job Services Australia providers in Remote ESAs Fact SheetArchived

    Created: 3 February 2012

    This Fact Sheet provides information on the process for referring job seekers to Providers in Remote ESAs.

  31. Remote ESAs and Excised Locations AdviceArchived

    Created: 3 February 2012

    This Fact Sheet contains the Remote ESA Maps including excised non-remote locations. Providers and job seekers in these remote areas have additional provisions available to them.

  32. Resuming services after a Suspension Job Aid (DES)

    Created: 3 February 2012

    This job aid explains how a participant resumes services after a suspension period.

  33. Serious Failure Job Aid (DES)Archived

    Created: 3 February 2012

    This document contains an explanation of the Serious failure type and how it is managed by the provider.

  34. Setting Job Search Contacts AdviceArchived

    Created: 3 February 2012

    This document is designed to assist Job Services Australia providers in setting an appropriate level of job search contacts for job seekers.

  35. Skills Assessment; Barriers and Pathways to Employment Advice (DES)Archived

    Created: 3 February 2012

    This advice provides further information to assist DES providers select appropriate vocational and non-vocational barriers and strategies on the

  36. DES star ratings results- DES TAG presentation 6 Dec 10Archived

    Created: 3 February 2012

    DES TAG meeting presentation 6 Dec 2010

  37. Noticeboard Advice (DES)Archived

    Created: 3 February 2012

    This advice document provides an overview of the noticeboard messages in the DEEWR IT system.

  38. Tailoring the Employment Pathway Plan (EPP) for Job Seekers Fact SheetArchived

    Created: 3 February 2012

    This fact sheet contains information on checking a job seeker

  39. The new DES performance framework, including star ratings and provider reports PresentationArchived

    Created: 3 February 2012

    DES Policy and Performance Information Session Performance Framework Presentation

  40. Training Supplement Archived

    Created: 3 February 2012

    This Fact Sheet provides information on the Training Supplement and how to ensure that eligible job seekers receive this payment.

  41. Training Supplement Archived

    Created: 3 February 2012

    Job seekers who are undertaking an approved Short Course may be eligible for the Training Supplement, which is a supplementary income support payment designed to assist with the...

  42. Transfer due to relationship failure Job Aid (DES)Archived

    Created: 3 February 2012

    This job aid explains how a Participant or a DES provider may apply to the DEEWR Customer Service Line (CSL) for a Participant transfer if they feel they are unable to achieve...

  43. Transfer due to relocation Job Aid (DES)Archived

    Created: 3 February 2012

    This job aid explains what happens when a Participant relocates and cannot access their current DES provider from their new address.

  44. Transfers by Agreement Job AidArchived

    Created: 3 February 2012

    A job seeker may be transferred to a new Job Services Australia Provider if there is agreement between all parties. A Transfer by Agreement is completed by Providers using DEEWR

  45. Unemployment Non-Payment Period Fact Sheet (DES)Archived

    Created: 3 February 2012

    This document contains information on how Unemployment Non Payment Periods and how the Provider will manage such incidences.

  46. Volunteering during a Suspension period Job Aid (DES)Archived

    Created: 3 February 2012

    This job aid explains how a provider records in DEEWR

  47. Vulnerability Indicators Advice (DES)Archived

    Created: 3 February 2012

    This document provides comprehensive advice on the vulnerability indicators that should be used to determine whether a job seeker may have difficulty meeting their participation...

  48. What additional information should be provided to Work Experience Host Organisations regarding insurance?Archived

    Created: 3 February 2012

    This Q&A document answered the Employment Services question 'What additional information should be provided to Work Experience Host Organisations regarding insurance?'

  49. What DSP recipients need to know about Volunteering for Employment Services Fact SheetArchived

    Created: 3 February 2012

    This document gives DSP recipients information about Volunteering for Employment Services

  50. What happens if the Participant refuses to complete or sign the CAF?Archived

    Created: 3 February 2012

    This Q&A document answered the Employment Services question 'What happens if the Participant refuses to complete or sign the CAF?'

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