How does the program work?
Job seekers are referred to the program by Services Australia and Employment Service Providers, including:
- Disability Employment Services
- Community Development Program
- Transition to Work
The program provides high-quality, flexible training to eligible job seekers and caters for the increasing demand for English language training as well as the continuing need for literacy and numeracy skills training in a vocationally-oriented environment.
Training is normally delivered face-to-face although the flexible design of the program allows for training to be delivered by distance-mode or a combination of the two.
The SEE program provides initial, basic and advanced accredited English language training, as well as basic and advanced literacy and numeracy training. Following a Pre‑Training Assessment of language, literacy and numeracy competencies, clients are placed in the proper stream of training with the appropriate training focus.
Each client then has a Client Training Profile developed that outlines the tailored training they will receive to meet their needs and also forms the basis for recording the participant’s progression through training.
All participant learning outcomes are reported against the Australian Core Skills Framework (ACSF).
SEE clients may also be eligible for the Language, Literacy and Numeracy Supplement of $20.80 per fortnight.
Visit the How SEE helps job seekers page for more information on how participants can benefit from the program.
How is the program delivered?
Around Australia, registered training organisations have been contracted to deliver assessment and training services under the program.
Training is delivered flexibly through full-time or part-time hours, via face-to-face or distance training and may be vocationally contextualised within each stream of training.
SEE providers around Australia include community organisations, public training providers, such as technical colleges, private providers, and universities.
To see a list of all SEE program providers, visit to the providers page.
Who is eligible?
To be eligible for a referral to the SEE program you must:
- be of working age (15 years and Age Pension age) and are looking for work and,
- be registered as a job seeker with Services Australia and eligible for services under an Employment Services Provider and,
- be in receipt of an eligible payment or are aged 15-21 years irrespective of whether you are in receipt of income support or are a migrant serving the newly arrived residents waiting period (NARWP) for income support
- meet the rules on visa status and benefits.
- not be undertaking the New Enterprise Incentive Scheme (NEIS) and the Adult Migrant English Program (AMEP)
- not be a full-time student
- not be a holder of a Skilled Migrant Visa
For a complete summary on eligibility visit SEE Eligibility Criteria.
Does the program provide good quality training?
The SEE program is structured to provide flexibility in delivery, while achieving clear, measurable outcomes and improvement in participant language, literacy and numeracy competencies. It is supported by a robust performance management and quality assurance framework, including:
- Key Performance Indicators to be met by providers which relate to participation,attainment, accurate assessment, quality training and data timeliness
- an IT system which confirms participant skills against the ACSF, improvements, participant training plans, participant status and attendance
- a network of Department of Employment, Skills, Small and Family Business state office staff who undertake site monitoring visits to ensure that, among other things, appropriate records management protocols are being followed and suitable accommodation and resources are available to participants.
- quality assurance undertaken by a quality assurance provider. The quality assurance provider role includes:
- conducting on-site and off-site verification of participant portfolios and claimed outcomes
- providing professional development to trainers through moderation workshops and the provision of constructive feedback to trainers following participant portfolios verification
- providing advice to trainers on the development of assessment tasks and other resources.
How do I find out more?
- Call Services Australia (Centrelink) on 132 850 from anywhere in Australia for the cost of a local call or visit your local Services Australia (Centrelink) office.
- Contact your local jobactive provider or Disability Employment Services provider, Transition to Work provider, or ParentsNext provider.
- If you live in a remote community, contact the Community Development Program (CDP) provider.