The department uses social media to:
- engage with stakeholders using familiar and widespread technology;
- develop a more active relationship with stakeholders and gain a better understanding of their attitudes;
- increase the speed and frequency of public engagement;
- increase public trust through greater transparency;
- improve the delivery and support of services, particularly to rural and remote communities;
- counter inaccurate press coverage;
- facilitate innovation through collaboration with third parties and industry experts;
- foster organisational and individual development through the open exchange of information, perspective and opinion; and
- promote and market departmental activities to the community.
Social media accounts
The following social media accounts are managed by the department:
Department of Education, Skills and Employment
The official Twitter, LinkedIn and YouTube accounts for the Australian Government Department of Employment, Skills, Small and Family Business.
Find us on twitter @EmploymentGovAU
Find us on YouTube
Ministers’ Media Centre
Media Centre for Senator the Hon Michaelia Cash, Minister for Employment, Skills, Small and Family Business and The Hon Steve Irons MP, Minister for Jobs, Assistant Minister for Vocational Education, Training and Apprenticeships.
Find us on twitter @EmployMediaAU
Department of Employment, Skills, Small and Family Business Graduate Program
Learn more about the department’s ten month Graduate Program and when applications are open.
The jobactive Facebook and YouTube accounts will keep you informed about the jobactive.gov.au website and jobactive program.
The ParentsNext Facebook account will keep you informed about the ParentsNext program.
New Business Assistance with NEIS
The New Business Assistance with NEIS Facebook account will keep you informed about the Australian Government’s NEIS program.
Responding to enquiries
Where possible the department will endeavour to respond to questions posted to departmental social media accounts.
Departmental social media accounts are monitored during standard business hours (Monday-Friday 9am -5pm AEST).
The content of your contributions are, and will be, treated by the department as non-confidential, public information.
If you seek a formal response from us on a particular matter, please contact the department by phone or using our online contact form.
These terms should be read in addition to any policies or terms and conditions imposed by the social media sites.
Acceptable Use Policy
You must agree to and abide by the Acceptable Use Policy when contributing your views on any of our social media channels. In making your contribution, you agree that you will not take any of the following actions:
- Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity. Making false, misleading or deceptive representations that you are another person or character can amount to a criminal offence and give rise to civil liability;
- Abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
- Post any misleading, deceptive, false, defamatory or libellous content;
- Post insulting, threatening or provocative language, or language that is hateful towards a certain group of people;
- Post content to incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics;
- Post inappropriate, profane, defamatory, obscene or indecent content;
- To conduct any illegal activity or solicit the performance of any illegal activity;
- To contribute any text or other material that infringes the intellectual property rights of others;
- Spam your contribution to the site by sending multiple copies or versions of it;
- Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so; and
- Post off-topic, or irrelevant contributions not in keeping with the current topics or themes.
In addition you agree that you will not use our channels to:
- Post personal website addresses, email addresses, telephone numbers or any other personally identifiable information; and
- Collect or store personal information of any other person or group.
The Department of Employment, Skills, Small and Family Business reserves the right to:
The moderation process
Where it is supported, the department may implement a moderation process to screen contributions before they are published. When you submit a contribution it may be checked against the rules for all contributors then, if approved, posted to the site.
You accept full responsibility for ensuring that in making your contribution your intellectual property rights are not lost or diminished. This is for your own protection.
The department does not warrant that any material or information you contribute will be protected against loss, misuse or alteration by third parties. In particular, the department does not warrant that you will not suffer loss or diminution of any intellectual property rights you currently own or may be able to obtain in relation to any material or information that you contribute.
If your contribution includes material in which the copyright is owned by another person or entity, you warrant that you have obtained all necessary permissions, authorisations, licences and consents required for the use of such materials and have made arrangements for the payment of any royalties or other fees payable in respect of the use of such material.
You agree to indemnify the department against any loss, liability, claim, demand, damage or expense (including legal fees) asserted by an third party (including yourself) arising out of a breach of the warranty referred to above or of these terms and conditions.
You grant the department a royalty-free and irrevocable licence to do any act comprised in the copyright (including reproducing, publishing, performing or communicating to the public) in relation to the stories, material or information you contribute.
The information provided through our social media accounts is presented by the department for the purpose of disseminating information for the benefit of the public.
However, the department does not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via these accounts. Please see our Disclaimer for more details.
For more information about how we protect your privacy and personal information, please see our Privacy Statement.
For further enquiries regarding the Department of Employment, Skills, Small and Family Business's use of social media, please contact 1300 488 064 refer to the contact the department page.