Trialling digital solutions

For: 

The Online Employment Services Trial and the Volunteer Online Employment Services Trial will assess how best to deliver digital solutions to job seekers which will save them time, customise their approach and cut red tape.

How the Online Employment Services Trial works

The Online Employment Services Trial (OEST) includes testing a digital platform that allows job-ready job seekers to find work through self-managed options. It will also explore the implementation of online compliance/mutual obligation requirements.The OEST informs and complements digital services under the New Employment Services Trial. 

Eligibility

New job seekers, not in need of specialised assistance, can participate in the OEST. If they haven’t secured employment within six months of starting in OEST, they will be transferred to jobactive provider for further assistance. As at 1 September 2019, around 16,500 job seekers had participated in the trial.

Service Guarantee

If you are a jobseeker participating in the OEST, the Digital Employment Services Guarantee sets out the minimum level of service you can expect to receive, as well as the requirements you need to meet while looking for work.

More Information

More information can be found on research being conducted as part of the OEST.

How the Volunteer Online Employment Services Trial works 

From 9 December 2019, some job seekers or ParentsNext participants will participate in the Volunteer Online Employment Services Trial (VOEST). They will self-manage their job search through an online platform. These job seekers will not be referred to face-to-face services with providers if they want assistance to find work. 

The VOEST aims to test whether volunteers can self-manage effectively with online services and further tests the digital approach to service delivery. 

Eligibility

Job seekers receiving certain types of income support or not receiving income support and who want assistance to find work may be eligible for the VOEST. Some job seekers will remain eligible for provider face-to-face services. This includes all retrenched workers and their partners, refugees and certain vulnerable youth. ParentsNext participants can choose to participate in the VOEST as their ParentsNext activity.

Service Guarantee

If you are a volunteer job seeker under VOEST, please refer to the Volunteer Online Employment Services Guarantee. The Service Guarantee sets out the minimum level of service you can expect to receive.

Note, if you are a job seeker under jobactive, the Service Guarantee for jobactive sets out the minimum level of service you can expect to receive, as well as the requirements you need to meet while looking for work.

Volunteer Online Employment Services Trial Fact Sheets

More Information

If you would like to participate in VOEST, visit Information for job seekers who wish to access employment services as a volunteer.  Further details will be published on this website as they become available.