Trialling digital solutions


The Online Employment Services Trial and the Volunteer Online Employment Services Trial will assess how best to deliver digital solutions to job seekers which will save them time, customise their approach and cut red tape.

If you were referred to online employment services on or after 16 April 2020, please refer to the Online Employment Services or the Digital Employment Services (New Employment Services Trial) participant fact sheets for more information.

Volunteer Online Employment Services Trial

From 9 December 2019, some job seekers or ParentsNext participants will participate in the Volunteer Online Employment Services Trial (VOEST). They will self-manage their job search through an online platform. These job seekers will not be referred to face-to-face services with providers if they want assistance to find work.

The VOEST aims to test whether volunteers can self-manage effectively with online services and further tests the digital approach to service delivery.


Job seekers receiving certain types of income support or not receiving income support and who want assistance to find work may be eligible for the VOEST.Some job seekers will remain eligible for provider face-to-face services. This includes all retrenched workers and their partners, refugees and certain vulnerable youth. ParentsNext participants can choose to participate in the VOEST as their ParentsNext activity.

Service Guarantee

If you are a volunteer job seeker under VOEST, please refer to the Volunteer Online Employment Services Guarantee. The Service Guarantee sets out the minimum level of service you can expect to receive.

Note, if you are a job seeker under jobactive, the Service Guarantee for jobactive sets out the minimum level of service you can expect to receive, as well as the requirements you need to meet while looking for work.

Volunteer Online Employment Services Trial Fact Sheets

Translated VOEST Participant Fact Sheets

More Information

For more information, visit Information for job seekers who wish to access employment services as a volunteer. Further details will be published on this website as they become available.

Online Employment Services Trial

The Online Employment Services Trial (OEST) operated between 1 July 2018 and 15 April 2020. The OEST aimed to test a digital platform to allow job-ready job seekers to self-manage their job search. It explored implementation of online mutual obligation requirements, and informed and complemented digital services for the New Employment Services Trial.


New job seekers identified as not in need of specialised assistance were randomly selected to participate in the OEST. If they did not secure employment within six months of starting in OEST or chose to opt out of the OEST, they were transferred to jobactive provider for further assistance.

More Information

In April 2020, the Government launched Online Employment Services (OES) in response to the increased demand for Centrelink payments and employment services because of the COVID-19 pandemic. The build of OES was based off of the OEST. For more information, visit the OES webpage