The Department of Employment, Skills, Small and Family Business (the department) takes all complaints seriously. Compliance activities are pursued if the department identifies likely breaches of the VET Student Loans Act 2016, Higher Education Support Act 2003, or their related instruments.
While the department takes all complaints seriously, the department cannot pursue all of the complaints it receives. The department’s risk-based approach to compliance prioritises those complaints that pose the greatest risk to students, the VET Student Loans program or VET FEE-HELP scheme, providers, and other identified areas of concern.
If you wish to lodge a complaint about the behaviour or conduct of an approved VET provider please use one of the following:
The Australian Government has set up the National Training Complaints Hotline (13 38 73). The hotline helps complainants navigate to the right officer to resolve their enquiry. The National Training Complaints Hotline will review and forward the issue to the most appropriate agency, authority or jurisdiction for consideration.
The new VET Student Loans Ombudsman handles all VET Student debt complaints. For more information visit the Commonwealth Ombudsman website.